iuseappleproducts
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Q: how to fix data issues

how do i get my 4G and lte working

 

im in a area where there is lte and 4G

iPhone 5s, iOS 7.1

Posted on Apr 16, 2014 11:39 AM

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iuseappleproducts

Q: how to fix data issues

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  • by matt00,Helpful

    matt00 Apr 18, 2014 11:15 AM in response to iuseappleproducts
    Level 5 (4,015 points)
    Apr 18, 2014 11:15 AM in response to iuseappleproducts

    Hi iuseappleproducts,

     

     

    Thanks for the question. I understand you are having issues with the data connection on your iPhone 5s. The following article may provide a resolution:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

     

    2. Restart your iPhone.

     

    3. Ensure that your software is up to date:

              - Check for a Carrier Settings Update. Tap Settings > General > About.

              - Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

     

    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

     

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

     

    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.

     

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

     

    8. Restore the iPhone as new.

     

    9. Contact your carrier to:

              - Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

              - Verify that there are no account-related blocks.

              - Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thanks,

     

    Matt M.