HT201407: If you can't activate your iPhone

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meko51

Q: I recieved a warranty iphone 5 from verizion because my last one died. I'm trying to set up the new phone, and after setting language and country it tells me to plug in to a computer with itunes. I have never plugged in before, and I can't get any farther

I recieved a warranty iphone5 from verizion because mine died. I'm trying to setup the new iphone. And after selecting the language and country it tells me to connect with a computer that has itunes. I have never coneccted to a computer with my phone, and it will not go any farther in the setup.

iPhone 5

Posted on Apr 16, 2014 12:26 PM

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Q: I recieved a warranty iphone 5 from verizion because my last one died. I'm trying to set up the new phone, and after setting langu ... more

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  • by Axeman1020,

    Axeman1020 Axeman1020 Apr 16, 2014 12:36 PM in response to meko51
    Level 6 (14,979 points)
    iPhone
    Apr 16, 2014 12:36 PM in response to meko51

    Start over by doing a reset.

    Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)


     

    Do you have a backup of the phone this is replacing?

    If you have never connected to a computer then I assume you either have an iCloud backup or none at all.

    When you get to the setup screen choose Restore from iCloud Backup if you have one, if not, Set Up as New Phone. If you choose Restore from iTunes Backup you will get the connect to iTunes screen.

    ios-7-setup-apple-id-2.png

  • by meko51,Helpful

    meko51 meko51 Apr 16, 2014 1:10 PM in response to Axeman1020
    Level 1 (0 points)
    Apr 16, 2014 1:10 PM in response to Axeman1020

    Tried doing the reset. Took me to the same screen telling me to connect to a computer with itunes. And I do have icloud back up. Thanks for trying to help

  • by Axeman1020,

    Axeman1020 Axeman1020 Apr 16, 2014 1:22 PM in response to meko51
    Level 6 (14,979 points)
    iPhone
    Apr 16, 2014 1:22 PM in response to meko51

    Does it look like this?

    ios-7-put-iphone-in-recovery-mode.jpg

    If so, it is in Recovery Mode and there is no other choice but to connect to iTunes to be restored.

  • by meko51,

    meko51 meko51 Apr 16, 2014 2:10 PM in response to Axeman1020
    Level 1 (0 points)
    Apr 16, 2014 2:10 PM in response to Axeman1020

    It does not have that screen. The screen is white with black writing. It says

     

    Connect to iTunes

     

    Please connect your iPhone to a computer running iTunes to complete the activation process.

     

    If this problem persists, contact Apple Support at apple.com/support

  • by Axeman1020,

    Axeman1020 Axeman1020 Apr 17, 2014 3:05 AM in response to meko51
    Level 6 (14,979 points)
    iPhone
    Apr 17, 2014 3:05 AM in response to meko51

    It sounds like your phone has not been activated with Verizon.

    Do you still have access to the SIM card from your old phone?

    If you do, turn off the phone, insert your SIM card then power it back on.

    If not, connect it to iTunes on a computer and activate it.