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replacement ipod skipping and pausing songs

Hi,


I paid to have my replaced in january as I had smashed the screen and it was out of warranty but now the replacement continually skips and pauses songs and activates voice control while it is locked. According to apple this new ipod is not under warranty so i would have to pay to get it sent in for repair. I'm currently living in Austria where Apple stores aren't easily accessible so I can't just take it in...Any ideas?


Thanks!

iPod touch (4th generation)

Posted on Apr 16, 2014 2:08 PM

Reply
Question marked as Best reply

Posted on Apr 16, 2014 2:15 PM

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Unsync/delete all music and resync

To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.


also

Does Apple provide a warranty on my replacement iPod?

If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the remaining warranty or 90 days after iPod service, whichever provides longer coverage for you. If iPod service is provided outside of warranty, Apple warrants that the replacement iPod will be free from defects in materials and workmanship for 90 days from the replacement ship date.

2 replies
Question marked as Best reply

Apr 16, 2014 2:15 PM in response to abartlett22

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Unsync/delete all music and resync

To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.


also

Does Apple provide a warranty on my replacement iPod?

If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the remaining warranty or 90 days after iPod service, whichever provides longer coverage for you. If iPod service is provided outside of warranty, Apple warrants that the replacement iPod will be free from defects in materials and workmanship for 90 days from the replacement ship date.

replacement ipod skipping and pausing songs

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