Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The iPhone "iPhone" could not be restored. An unknown error occurred (1)

Getting 'The iPhone "iPhone" could not be restored. An unknown error occurred (1)' message after trying to restore my iPhone 5s. It is not jailbroken. I purchased it new two months ago. Yesterday the "Searching..." message appeared and I did not have service. I tried troubleshooting as indicated on this website, Resetting Network Settings... Airplane mode... turning on and off... Syching... and restoring... but now its on recovery mode and I can't restore... please help!!!

iPhone 5s, iOS 7.1

Posted on Apr 16, 2014 5:55 PM

Reply
Question marked as Best reply

Posted on Apr 16, 2014 5:59 PM

Generally the error 1 is indicative of a hardware error. See this support document for further information. http://support.apple.com/kb/TS3694

3 replies

The iPhone "iPhone" could not be restored. An unknown error occurred (1)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.