Anyone having trouble with FaceTime

I think Apple did it on purpose to prevent people who have jailbroken phones and SIM card imitator from using their services. They want you to upgrade so that they can shutdown all the old devices and make you buy new ones. I am starting to get really annoyed and reconsidering all the Apple products I have around the house.

Please look here, if we get publicity maybe Apple wakes up https://www.facebook.com/facetimefailed

There is a new update 7.1.1 for all of you who wants to try it. After I updated both iPhones FT is working again. That´s ok, but there was no answer, no support from Apple. I really think of changing the brand with my new devices.

April 23rd am still having the problem. I connect then immediately it disconnects.

If having FaceTime is so important to you and others, I would certainly try updating the iPhone to the last iOS version (right now 7.1.1)

If you stay in older versions, sooner or later, many more apps will start to be unsupported.

There're various reasons why people chose not to upgrade. I'm using an iphone 4s with iOS 6, a lot easier on battery than iOS 7. I've seen people having issues after upgrading to iOS 7 like much shorter battery life, automatic reboot, that would force them to upgrade to a new phone, $$$->Apple. na... not doing it...

The solution to the FaceTime issue is in the iOS update. Question asked and answered.

The solution to the battery issue is in the habits of the user and the settings under the user's control.

http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain

No, the question was not answered. Updating to iOS7.1 did not fix the problem. May have for a few, but certainly not the majority.

terrifromwv wrote:

No, the question was not answered. Updating to iOS7.1 did not fix the problem. May have for a few, but certainly not the majority.

Can you provice a cite that the "majority" of users with a FaceTime issue were not resolved but iOS updates? If after the iOS update the iPhone does not work properly, the solution is quite simple - have the device evaluated by a qualified repair technician.

@Dirty Vegas:

Technically you might be right. A simple upgrade will or should solve the issue.

Problem is that the people in my direct envirionment affected by this have no notion of what it means to upgrade and how to get everything working again. They just bought an iPhone or iPad and were happy with it. In the PC world 'upgrades' are normal. Many have grown up with the concept and accept it as Bill Gates greatest gived or greatest eval.

iPad and iPhone where different. For the most part it just worked. They were consumer grade devices that you buy and replace.

At least that was the impression untill Apple now showed that that's not how it works. You buy a device and are forced to go with the flow of upgrades. Shutting down what some poeple would consider a key service is basically close to bricking the device.

For example take my 82 year old mother. After spending an hour on the telehpone we managed to get the 7.1.1 upgrade done and are now stuck on the FaceTime login. It can't seem to connect to the server. Now I'm sure we'll also get this fixed but the point is that it's all hustle and frustration for absolutiy nothing. Her iPad was working fine. She knew how it worked and was happy with it. Why is she forced to upgrade? Why doesn't Apple act a tiny bit more social and also think beyond the geeks and the students that are happy to continue to live Bill Gates his dream in Apple flavor.

As an iOS developer I always install, use and support the latest updates. As a consumer I just want the stuff to work and when it works, don't touch it. I decide for myself when I'm ready to buy the next gadget or try the next upgrade. Perfectly ok when a vendor announces to stop support for something. Give me a few months or weeks to switch and I'll do it. Switching off a core service overnight without any notice is highly unprofessional and highly unlike the Apple I used to know and love.

As for your 'asked and answered'....answered by who? Not Apple. I have taken my devices to Apple for evaluation...not my devices (which had already been upgraded as well as the devices in which I've tried to connect). And according to Apple, their engineers are still working on the problem....they haven't 'answered' anything as of 2:30 pm EST. You're quite cavelier with your retorts and assumptions...not helpful in a forum such as this.

Why should Apple users be held hostage to an OS that is less desirable? Just so that users have to give up space (photos, video, documents) in order to accommodate space for a juvenile appearing OS they don't want in order to continue the feature they do want (the reason I purchased this product BTW)?

To paraphrase diddl14, shutting down a core feature for some people, renders the device useless. With every upgrade I've had to give up something for essentially nothing in return.

My mother is 84 and her iPad and iPhone 4 are her main ways of keeping in touch with the rest of the world. To the point where she gave up on her TV set in favor of iPad TV apps. I led her into using iDevices for the same reasons (assumably) as you did with your mother: It works in a reassuring way for someone who needs a link with the outer world and never ever used a computer. Actually, my mother never used an ATM and can hardly figure out how to use a CD player. But she's more than OK on her iDevices. I understand completely the need to update an OS or an app on a regular basis, otherwise we'd still be running Visicalc and pretend to be happy with it. But as you underlined it, it's all about the way you do things and how much respect you show. We're not told about what looks more and more like an intentional and planned move. And when we start complaining on a rather large scale, maybe we should expect at least some reaction, be it a very corporate reply ("we acknowledge blablabla. We feel worried about our customers satisfaction and are working on this issue and a couple more blablablas"). Instead, we get the now famous "we wont react to your complaints because you dont even exist" attitude.

I could call my mother on the phone and try and take her through the steps of updating her iPhone. This might be tricky but I could consider doing it. I must also say I am a very happy user of iOS7 and I see no reason why I would go back to iOS6. But the point is all about communication and respect. I know the guys at Apple have a long tradition of secrecy and freaking out about communication matters. But this time again, they're screwing their main asset: Their customers.

I noticed that you helped your Mom upgrade over the phones.. My Mom is 94 , She uses the ipad to connect too us and her grandkids and great grand kids. The Ipad is perfect for her, people are aways amazed at how well she is doing. I set it up and keep it going for her. Normally we are right there to fix it. I made a decision not to upgrade as I knew it mught cause her some confusion as the icons looked a little different and had hoped to keep the old way for a while. Now of course Facetime is not working. I have facetime set up so that it rings really really loud so she hears it. We have been using skype, Skype it not as user friendly at least for my MOm plus I was not able to change the ring tone to something very loud and annoying..😝 So she is missing calls from us .We are not there for her for a few days. I am tempted to walk her through the upgrade, and I was trying to think of what problems it would cause... The upgrade is easy to walk her through, it does it by itself. But after it is done what kinds of things will she have to sign into? You mention the facetime login, I can see that as being a problem, what about imessage does it too have to be signed into the login the first time you use it after the upgrade?? I forget it has been a while since I upgraded. The login will definitly be problematic as Apple only gives you three trys then you are out and you have to change the password. So upgrading remotely is not going to fly. Think I will call Apple again to see if they have any resolutions . I suspect not...but hoping none the less

I spent the entire Easter weekend (my only real time off all year) ... Failing to connect on FT, doing the upgrade and having to reset all my settings ... while my entire family spent days across the globe chatting and connecting not only from their TV but their tablets and phones work like a dream, always have and very user friendly and no bullying and great support. I think it's time for me to join their club! My iphone, ipad, Apple Mac all worked for me in the beginning, but now i find it all very frustrating and very rude to suddenly have no access to the things i rely on daily. I do not like how the new apps look and feel! Obviously Apple is for only certain brain types. They make me feel stupid and maybe i am, but it ***** that it has to be pointed out!

I've just been sent this by apple support...

http://support.apple.com/kb/ts5419?viewlocale=en_US