Q: Anyone having trouble with FaceTime

First, you may think Apple is aware....but their staff states that they are unaware. At least Keisha, Nathan and Mark do (two of whom are supervisors). They spent four minutes trying to get me to renew my Apple Care which doesn't expire for 3 months.

Mark was convinced it was my issue with iOs7.1, which I'd updated the day it became available.

I did call Apple - three times and was greeted by Keisha who tried to upsell me, but admitted she didn't know anything about it. "sorry".

The I spoke with Nathan who spend most of the time saying "awesome" after having me turn off, turn on, reset, etc....my phone. I told him it was all my devices, my 2 daughters, my friends, my spouse, my son-in-law, in NC, WA, CA, VA, and LA.

Mark- super snippy, after 20 minutes, got very rude and stated with as much sarcasm as he could muster (which was a lot)...."so this couldn't possibly be your problem, must be Apple's, right?" Then said I'll send it to the engineers, but sounds like you need to make sure you renew your AppleCare." Seriously???

So while you advise folks to read the forums before posting something that was already answered....consider that there are many, many, misinformed people on these forums. Most of the misinformation, or lack of information is coming directly from Apple.

"Apple is aware of the issue.

I would encourage everyone who has the issue to call AppleCare. The more calls they received, the more impact we'll make on the resolution of this specific problem.

Please make sure to have follow these steps first : http://support.apple.com/kb/ts3367

And PLEASE, search and read around the forums before posting something that was already answered."

Sorry, but not working with update iOs7.1

Thank you, very well put. I have exactly the same situation with my mother. She's meanwhile 84 and it just worked beautifully for her, FT'ing on a daily basis with her children and grandchldren. She *probably* will be able to get along fine with iOS7 but the problem is that there is no way back after you upgrade.. And without a clear statement from Apple, it's not even sure that the upgrade wll fix the issue..

All the devices we have, as well as the devices of my family HAVE BEEN upgraded....still have the problem.

Facetime not working after we ugraded to the latest versoin of iOS7. My iMac is having the same problem. 

I'm in Arizona and I have problem with Facetime on all of my devices too : macbook pro, iphone and ipad (iOS7)

My brother and my mom in Vietnam still can use Facetime though.

This is really bad!!! Apple, do something!

Same problem with ios7 on iphone 5s and ipad mini retina in Melbourne Australia, ios6 on iphone 4 and osx in Hanoi Vietnam.

Having same issue as well. Girlfriends iPhone 5 works fine with facetime mine will not, on latest iOS 7.1 update with my iPhone 5. Really frustrating.

I'm also having connecting failures on all of my apple products, and yet seeing as its being posted on here for discussion. No announcement has been made as to whether this problem will be fixed or not...

My daughters phone isn't working either, mine is just fine. In the same house with same wi-fi.
Both running ios 7.1 . Only difference is one is a 4 and one is a 4s. The 4 is working.

I have been having the same FaceTime problem since Wednesday on my iPad Mini running iOS 6 trying to connect to iPhone iOS 7. When will Apple fix this issue? Tried today Saturday and it is still fail to connect!

FT won't connect since Thursday on IOS7 ipad & iphone. Same thing with family in Singapore & South Africa urrrgggg! Tried resetting settings, turning FT on & off, rebooting wifi & nothing :-)

I am running iOS 7.1 on all devices and OS X 10.9.2.

Device's FT fails connection everytime.

Okay, my mother had iOS6 and we couldn't FaceTime her. So got on the phone and gave my mother step by step to get her updated. Once the updates where completed, FaceTime was alive and working once again!

Solution, update to iOS7.

Allan

I'm sorry, but updating to iOS7 is not the solution. My devices were updated, as were the folks I've been trying to connect with....doesn't work.