Q: Anyone having trouble with FaceTime

I went to an Apple store today. They confirmed Apple is aware and working on the problem.

I agree!! You upgrade to get NEW features, not to restore existing ones! I thought Apple was better than this. :(

On the 18th of April, I along with the rest of my family members all started having the "FaceTime connection issue" around the same time and day. It only seemed to effect our iPhones. As we could FT ipad to ipad or iPod to ipad and vice versa with no problem (all on different iOS')... Our phones where on the iOS 6.1.3...

I opened a support chat with an apple tech and they couldn't tell me why this happening and had "no clue" as to why this was happening, I even referred them to this link :)... However, they told me that I would need to upgrade iOS.... I was really trying to hold off upgrading, but wanted the FaceTime feature to work. So, after trying everything possible to make FaceTime work without upgrading and having no success, I upgraded the device. I tried FaceTime and it works fine.... I think Apple was doing some kind of maintenance on the 17th, after that many people (globally) started having issues with FaceTime.... Go figure... "I think it was a Conspiracy, to force everyone to be on the new iOS" ;-)

Anyway, Upgrade it, you will feel like you have a new device! I'm glad I did!

Well, yesterday after I upgraded all devices to iOS 7.1, FaceTime worked a champ.

Today, it doesn't matter what iOS I'm running including 7.1, all fail.  bleh 

The Tango App works as a failsafe, but I/we hate it. :grumble:

I also have the same problem around 16th, I don't believe it is ios 6 or version problem, I have the ipad air, it should be the most up-to-date version that apple using, I plan to take it to the apple store to see if anybody there can help.  But I feel  a little relieve that I am not the only one having this problem, and it looks like it is on apple's end not my ipad. I got my ipad air around last thanksgiving, don't tell me my ipad is broke, apple product should be better than that.

I wonder anyone here actually telling apple people about the problem or just have a discussion here? I think if more people complain to apple directly, may be they will fix the problem sooner, can anyone tell me how I can complain the problem to apple? Many thanks.

Apple knows. Many of the posters who have spoken to Apple Support have been told by the representative they are speaking to that the problem is known. It's inconvenient, but it will, eventually, get fixed. Patience.

GB

timborama wrote:

 

Seems Apple has turned off FaceTime support for iOS 6 devices...

 

https://discussions.apple.com/message/25494787

 

http://forums.macrumors.com/showthread.php?p=19007490

Seems my bank account has suddenly turned off support for this company...

This is total malarky. There is an issue with FaceTime. It has nothing to do with iOS 6, or iOS 7, or Mavericks, or Mountain Lion, or anything else. It is a problem that is not discriminating amongst iOS or OSX users....

Things like this happen sometimes. They sometimes get rectified immediately, and sometimes it can take two or three days for it to get sorted.

There is nothing to do but wait until it gets cleared up. No need to udpdate software or presume that Apple is conspiring to take over the universe.

GB

What is facetime?

hey, i am also facing same issue from 16th, but i am not sure where is problem.

in my case i have ipad with 6 version and iphone with 7.1 version.

i able to connect though iphone 7.1 to any other 7.1 version(one of my friend ). but i am trying to connect with ipad, then getting issue.

i am not sure it is version issue or facetime.

so i need to update my ipad version ?

Yo mama.

GB

Yes! Im having this problem also simce last night. I still use ios6. My sisters who are on ios7 are not having this issue

I am having problems as well, started on the 17th. Upon "connected", it just ends the call. However, the people whom I have tried to call were able to Facetime one another just fine. They are using iOS 7 but there are people who are having this issue with iOS 7 as well.

I, on the other hand, am not using iOS 7, instead I'm using iOS 5.1.1. (didn't like the new interface so I didn't upgrade and becaus some people got their data wiped when upgrading 5.1.1 to 6 so back then I didn't bother and when iOS 7 came out, I didn't bother either).

It may be a problem with FaceTime (which I absolutely believed), until I found that my daughter had not upgraded ti iOS7.1, as soon as she did -- FaceTime worked. Not at all happy with Apple.

All my Apple gadgets and my friends running on ios 7 but Facetime has not worked now for four days.

Done all the usual checks,rebooted etc but still no joy.Skype etc all working ok so no internet issues.

C'mon Apple, admit there's a problem and get it fixed.