HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Sarahbeth111
Level 1 (0 points)

Q: If I forgot my Apple ID security questions

I need help. The choice to send an emergency email isn't there. I know my password, but not my security question answers.

iPhone 5c

Posted on Apr 16, 2014 7:18 PM

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Sarahbeth111

Q: If I forgot my Apple ID security questions

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  • by Niel,

    Niel Niel Apr 16, 2014 7:20 PM in response to Sarahbeth111
    Level 10 (314,589 points)
    Mac OS X
    Apr 16, 2014 7:20 PM in response to Sarahbeth111

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

     

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

    (104974)

  • by ssschmidt,

    ssschmidt ssschmidt Apr 16, 2014 7:21 PM in response to Sarahbeth111
    Level 5 (4,820 points)
    Apr 16, 2014 7:21 PM in response to Sarahbeth111

    http://support.apple.com/kb/HT5312

     

     

    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)

     

     

    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

     

     

    HTH