Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

macbook pro shuts down periodically intermittently

My macbook pro (~2010) shuts down intermittently. The whole thing just shuts off. I find that it seems to happen more often when Pages is running but I'm not entirely sure of the correlation.


Here is the error report that appears when it starts back up. Can anyone interpret it for me?


Anonymous UUID: D71E3AE2-9CD2-47DF-8D41-268B57CFB3BB



Thu Apr 17 09:38:25 2014

panic(cpu 2 caller 0xffffff7f85fadfb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc11e000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff80f3feb6b0 : 0xffffff8003c22fa9

0xffffff80f3feb730 : 0xffffff7f85fadfb0

0xffffff80f3feb800 : 0xffffff7f84622eab

0xffffff80f3feb8c0 : 0xffffff7f846ec49a

0xffffff80f3feb900 : 0xffffff7f846ec50a

0xffffff80f3feb970 : 0xffffff7f8496b056

0xffffff80f3febaa0 : 0xffffff7f8470fb39

0xffffff80f3febac0 : 0xffffff7f846298fd

0xffffff80f3febb70 : 0xffffff7f84627408

0xffffff80f3febd70 : 0xffffff7f846284a8

0xffffff80f3febe50 : 0xffffff7f845d526e

0xffffff80f3febeb0 : 0xffffff7f85f8066c

0xffffff80f3febf00 : 0xffffff7f85f7f55e

0xffffff80f3febf20 : 0xffffff8003c4a23a

0xffffff80f3febfb0 : 0xffffff8003cd6ff7

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f85fa0000->0xffffff7f85fb2fff

dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f85f98000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f84528000

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f842bb000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84580000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f85f9b000

com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f845d3000->0xffffff7f8483bfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f842bb000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f845c3000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84580000

com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f84846000->0xffffff7f84aeffff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f845d3000

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f842bb000

com.apple.driver.AGPM(100.14.15)[BD884E30-94CF-3D5B-9A31-6C2F694CD5C4]@0xffffff 7f85f7e000->0xffffff7f85f8ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f842bb000

dependency: com.apple.driver.IOPlatformPluginFamily(5.7.0d10)[E9B6DC11-10DB-31D7-885C-886E1 62FA857]@0xffffff7f85012000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f845c3000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84580000

dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7f85f78000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

13C64



Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x0000000003a00000

Kernel text base: 0xffffff8003c00000

System model name: MacBookPro6,2 (Mac-F22586C8)



System uptime in nanoseconds: 4241536228376

last loaded kext at 1906796877825: com.apple.filesystems.afpfs 11.1 (addr 0xffffff7f8612d000, size 348160)

last unloaded kext at 376438038175: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f860c3000, size 57344)

loaded kexts:

com.viscosityvpn.Viscosity.tun 1.0

com.viscosityvpn.Viscosity.tap 1.0

com.parallels.virtualsound 1.0 18

com.globaldelight.driver.BoomDevice 1.1

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.1

com.apple.filesystems.smbfs 2.0.1

com.apple.filesystems.exfat 1.4

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.15

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForceTesla 8.2.4

com.apple.driver.AppleIntelHDGraphics 8.2.4

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelHDGraphicsFB 8.2.4

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleMuxControl 3.4.35

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.2.3f10

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4

com.apple.nvidia.classic.NVDAResmanTesla 8.2.4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleGraphicsControl 3.4.35

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOSurface 91

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.driver.AppleSMC 3.1.8

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D534F344758334D314131333333433920

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D534F344758334D314131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST1000LM014-1EJ164, 1 TB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: Cruzer Fit

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

15" Macbook Pro - i5 processor, Mac OS X (10.6.3), na

Posted on Apr 16, 2014 11:16 PM

Reply
Question marked as Best reply

Posted on Apr 17, 2014 4:45 AM

You have the mid-2010 problem. There's an issue with the graphics module on that machine. There was a program in place to replace the motherboard within 3 years of purchase, but you're probably outside of that. Some folks have supposedly gotten theirs changed outside of that period, so you can try.


http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US


What you can do to use it is download gfxcardstatus from http:gfx.io and force the graphics to Intel. That will lessen the panics at the expense of graphics speed.


You may be eligible for a depot repair, which is a flat rate of about $310. Ask at the Genius Bar. Take along a printout of your panic.

3 replies
Question marked as Best reply

Apr 17, 2014 4:45 AM in response to Brian DXB

You have the mid-2010 problem. There's an issue with the graphics module on that machine. There was a program in place to replace the motherboard within 3 years of purchase, but you're probably outside of that. Some folks have supposedly gotten theirs changed outside of that period, so you can try.


http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US


What you can do to use it is download gfxcardstatus from http:gfx.io and force the graphics to Intel. That will lessen the panics at the expense of graphics speed.


You may be eligible for a depot repair, which is a flat rate of about $310. Ask at the Genius Bar. Take along a printout of your panic.

Apr 17, 2014 4:47 AM in response to Brian DXB


Mid-2010 15" MacBook Pros - the bad NVIDIA GPU


If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.


Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:


Kernel Extensions in backtrace (with dependencies):          com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000          com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff             dependency: com.apple.NVDAResman(6.4.0)@0x834a0000          com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff             dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000             dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000             dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000


Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…


So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…


Good luck,


Clinton

macbook pro shuts down periodically intermittently

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.