HT203517: iCloud: Troubleshooting Documents in the Cloud
Learn about iCloud: Troubleshooting Documents in the CloudQ: I can't access my i cloud account that was under my own name, using my email address, it comes up with my wives account (Jenna) wh ... I can't access my i cloud account that was under my own name, using my email address, it comes up with my wives account (Jenna) which i can't even remember setting up...I edited the name to mine but I've lost all contacts and photos ..What should i do ?? more
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Helpful answers
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Apr 17, 2014 1:48 AM in response to daian76by Csound1,Does your wife have her own iCloud account or are you trying to share one account for both of you.
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Apr 17, 2014 10:12 AM in response to Csound1by daian76,no she doesn't. i'm not trying to share an account i just want to sign in, to my own. don't understand why this has happened....
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Apr 17, 2014 10:28 AM in response to daian76by Csound1,Neither do I, if your wife is not using this account (and doesn't even have one) that only leaves manual entry, you or her (or another with access to the Mac) has to have edited the account details.
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Apr 17, 2014 10:36 AM in response to Csound1by daian76,My wife wouldn't know where to start...lol. i am the only one that has edited the details and that was yesterday, changing the name from hers to mine. The Mac is less than a week old. Think i will call customer services tomorrow when they are open, because it would be ashame if i lose my contacts, photos and calender history.
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Apr 17, 2014 10:45 AM in response to daian76by Csound1,Sign out of iCloud (from System Prferences>iCloud), then restart the Mac and sign back into your account, check again.
Also, if you sign into the account on the website (www.icloud.com) is it the same?