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I want to reset iphone 4. Don't know the key.

I have to reset my iphone, because I cannot stop a tone, when new e-mails arrive.

I am asked a key of four numbers, I don't which one I have to use.

Posted on Apr 17, 2014 4:19 AM

Reply
16 replies

Apr 17, 2014 9:15 AM in response to Weitbrecht

Yeah, sounds like you have Restrictions enabled, and have disallowed changes to accounts. Hence you cannot get into mail account settings. The only solution is to restore your phone from a abckup prior to the restrictions passcode being set, or restore it to factory settings if no such backups exist. See: http://support.apple.com/kb/HT1414. If you have trouble restoring or it asks for a passcode when trying to restore: http://support.apple.com/kb/HT1808

Apr 17, 2014 4:09 PM in response to Weitbrecht

Possible causes:


1. Your antivirus is blocking access to gs.apple.com.


2. Your phone is jailbroken.


3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.


4. Apple's activation servers are down (very rare, and never for more than an hour or so).


For 1. try disabling your antivirus.


For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.

I want to reset iphone 4. Don't know the key.

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