Cant rent movies on ATV1

ATV1 rentals, top movies, etc... menu items missing.


Ive logged out , logged back in, reset, factory reset.. but nothing.


All I get is menu for my movies and traliers.. (which doesnt work)


I have tested internet connection.. its working as I can see you tube clips

Posted on Apr 17, 2014 5:43 AM

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10 replies

Apr 17, 2014 4:07 PM in response to ozfish

Same problem on ATV1. Accessing the Internet works. The Trailers option flickers off when selected but if I am quick enough I can access it. The trailers will stutter, pause and lag. No access to the iTunes Store at all for movies, tv shows, or podcast. Youtube works without a problem. I unpluged the AppleTv twice, logged out an signed back in, and restared it with the remote once. All is not well.


As of last night I had full acces to the iTunes Store. Since this morning I was getting an Itunes Store Not Available message, and after unplugging the AppleTv the iTunes Store access completly disappeared except for movie trailers.


I really hope that Apple has not killed the 1st gen ATV funtionality. Mine works flawlessly and has never given me a problem until today.


If anyone else has resolved this issue or knows the cause please reply.

Apr 17, 2014 6:01 PM in response to Elkoth

The problem is that my Apple TV will no longer connect to the iTunes on my computer. Shared movies will not let me access the content in my iTunes movie or tv shows libraries. This is content I own and have saved in iTunes including my home movies of my family on vacation.


I have restarted my MacPro Tower, tried with my iMac, deleted all the computers and remotes associated/connected to the Apple TV, unplugged everything from the Apple TV, and tried restarting my modem and my router all to no avail. The Apple TV sees my computers but stops there.


My Apple TV remote is sluggish as are the Apple Remote Apps (v 3.0.1) running on my iPhone 3Gs and iPod Touch.


Apple TV will not access the "shared movies" or "shared tv shows" options and seems to be restricted to the content that was saved on the Apple TV hard drive. I have about 10 GB of free space left. Apple TV will not access the iTunes store. I do not think this is strictly related to the iTunes store or a server issue because I cannot access my computers with the Apple TV, and to my recollection there has not been an iTunes update this week. App Store does not list an iTunes update in the last 30 days and the Apple TV has not been updated in many years.


I am running OS X 10.9.2, iTunes 11.1.5 and my Apple TV is running 3.0.2.


One odd thing I noticed is that something called "IR 3.1.2" showed up briefly in the "About" menu of my Apple TV in the area that usually reads Software Version. When I backed out to the main menu and went back to the About menu, the IR 3.1.2 was replaced by Software Version 3.0.2.

Apr 18, 2014 5:05 PM in response to ozfish

This is a much larger problem than just renting, Apple has done something on their end which has completely bricked the apple tv's playback abilities which in turn is causing playback of anything you have stored on your device to stutter (I suspect due to the apple tv constantly trying to reestablish a connection with the apple server) the only current solution is to completely disconnect the apple tv from the internet and reestablish a connection when you need to synchronize. This imho is a total balls up on apple's end a device like this shouldn't require an established connection to be able to play media. The apple iTunes store I assumed was meant as a complimentary service which we can use at our own leisure, Not a hinderence as this has so clearly turned out to be.

Apr 18, 2014 5:05 PM in response to ozfish

Please, all of you, feel free to read the following thread. Some users have been able to reach Apple and are waiting on a reply. There are some interesting theories as to the cause including Heartbleed, but we are hoping if enough users click that they have the same problem and document it Apple may notice and respond faster (if at all).


https://discussions.apple.com/thread/6099057

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cant rent movies on ATV1

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