I have down loaded a new operating system on my i-pad. Now all that comes up on the screen is a symbol of the cord plug in with an arrow pointing to the i-tunes symbol. The i-pad is locked up. What should i do?
iPad
Your iPad is in Recovery Mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully.
I tried this three times as it says in the instructions. I get the symbols to come up but it does not ask me anything. The i-pad seems locked up at that point. When I did this the i-pad was off. I held the home button and plugged it in. The Apple symbol came up and then the cord-arrow-i-tune symbols came up and that was it. I shut off the i-pad and tried again and again got the same result.
do you have the current version of I tunes on your computer? If not - update it and try again.
No idea what is on the i-pad. My computer is a Dell so no help there. I have another i-pad but how would you connect the two?
iTunes has to be installed on your computer to recover your iPad.
Download iTunes for your computer here: https://www.apple.com/itunes/download/
I down loaded i-tunes to my Dell. It says thank you for downloading i-tunes but it is not on the computer. i tried three times and each time says thank you but it is not there.
Did you execute the install file?
I pushed the button that said "down load". It came back saying "thank you for downloading itunes. Where do I find an install file to execute?
Read through this: http://support.apple.com/kb/TS3212
I will be gone for afew days now.
Thank you for all your help.
I will try this as soon as I can.
I connected to a computer with iTunes. The restore worked. iCloud backup wanted to use the data on the computer we were connected to. Wrong backup. Apple tech walked me through how to get the right iCloud back up.
Thanks everyone for the help.
I down loaded new operating system. Now all that comes up is a symbol of the plug in connector with an arrow pointing to the i-tunes symbol. The i-pad is locked up. What do I do?
