Cannot update or install iSight from Apple site.

Question

kj8 Author

Level 1

4 points

Cannot update or install iSight from Apple site.

I have downloaded this update from the Apple website and my computer is not allowing me to install it:

http://support.apple.com/kb/DL502

When I try and open up the udate I get this message from Apple:

"iSightUpdater103.pkg" can't be opened because it is from an unidentified developer.

Your security preferences allow installation of only apps from the Mac App Store and identified developers.

"iSightUpdater103.pkg" is on the disk image

"iSightUpdater103.dmg". Safari downloaded this disk image today at 11:22 AM from support.apple.com.

I have changed my secrity preferences to allow the installation of this but I still keep getting the same message. I would like to know if there is another way to download this software. I did not see it in the App Store so I think this might be the only place to download the software.

Thanks in advace for your help!

KJ

Mac Pro, OS X Mavericks (10.9.2), 2 x 3 GHz Quad-Core Intel Xeon

Posted on Apr 17, 2014 10:44 AM

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Answer 1

Ferd II

Level 10

104,871 points

Apr 17, 2014 11:03 AM in response to kj8

KJ,

Why do you think that you need this update?

It was posted in 2005, and was specifically designed for an iSight camera used with Mac OS X v10.2.8 or v10.3.2-v10.3.6.

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Answer 2

kj8 Author

Level 1

4 points

Apr 17, 2014 11:12 AM in response to Ferd II

The camera is not looking good since I've updated to Mavericks.

Was hoping that the old update would help fix the auto exposure, white blance, performance...

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Answer 3

Ferd II

Level 10

104,871 points

Apr 17, 2014 11:22 AM in response to kj8

KJ,

Here are a few links for you to explore:

1. iSight camera failure after OS X 10.9 Mavericks update: Apple Support Communities

2. isight camera not working after OS X...: Apple Support Communities

3. iSight camera not working after...: Apple Support Communities

4. How to fix iSight Camera problem in OS X 10.9.2 Mavericks Hackintosh - YouTube

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Answer 4

EZ Jim

Level 7

22,590 points

Apr 18, 2014 7:13 AM in response to kj8

(1) The iSight updater you refer to can not do what you want on your system:

kj8 wrote: The camera is not looking good since I've updated to Mavericks....

iSight Updater 1.0.3 will not run on your OS X Mavericks (10.9.2). Requirements for http://support.apple.com/kb/DL502 include, in part,: Mac OS X v10.3.7-10.3.9.

kj8 wrote:... Was hoping that the old update would help fix the auto exposure, white blance, performance...

Even if your Mac were running a 10.3.7-10.3.9 version of OS X, because 1.0.3 Updater's effect is limited to ONLY "Improved audio performance", you would not obtain the hoped for fix for "auto exposure, white blance, performance..."

(2) If your old external iSight is no longer providing adequate video quality after considering the suggestions in iSight camera failure after OS X 10.9 Mavericks update, you may need to test your iSight and its cable and/or Firewire adapters using methods like those suggested in this old article entitled How to test your iSight to ensure it is functional.

(3) If your old external iSight needs service, consider the info in Apple - Support - iSight - Service FAQ.

(4) Alternatively, you may want to consider a new USB webcam such as one of those discussed in Apple Compatible Webcams For Mac OSX.

Message was edited by: EZ Jim

Mac Pro Quad Core (Early09) 2.93Ghz OSX 10.9 External iSights

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