HT204088: See your purchase history in the iTunes Store on a Mac or PC

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cjoyking

Q: When I try to update my applications and am told to sign in to iTunes Store it will not accept my password which I have reset several times.  My email address changed to cjoyking@gmail.com about a year ago and it has been fine up until recently.

I cannot update applications on my iphone5.  Everything worked fine until about a week ago when google notified me to change my password which I did and have not been able to update or purchase new applications since.  My original email address was changed about a year ago and I have had no problems but now when I try to reset my password it only allows me to under the old email address.  I have also tried to add a new email account but it will not allow me to as it states that address is already in the system.  I don't know what to do at this time?

iPhone 5

Posted on Apr 17, 2014 12:38 PM

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Q: When I try to update my applications and am told to sign in to iTunes Store it will not accept my password which I have reset seve ... more

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  • by qazxsw52,

    qazxsw52 qazxsw52 Apr 17, 2014 1:03 PM in response to cjoyking
    Level 1 (50 points)
    Apr 17, 2014 1:03 PM in response to cjoyking

    Off the top I dont thing its good practice to post an email address here

     

    I dont see how a google password change would impact on ur Apple ID/iTunes account

     

    Have u access to the old email address? If not and you fail the apple security process then you need to call them

     

    Have u tried  to manage ur apple id from :  appleid.apple.com