MacBook Pro with Mavericks 10.9.2 wifi running exceptionally slow, but only under one network

Question

So for the past week my 13" macbook pro 2012 running the latest OS X 10.9.2 has been running slowly all around, but espescially with my work network wifi WPA2. Every other computer is having no trouble with the internet, 18 mbps per sec download, but my macbook can barely load gmail with the wifi.  Things i&#x27;ve triedNamebench DNS optimizerRunning macbook under safemode (still slow)Running internet with ethernet (works fine)Using a full computer maintaince check (oynx)Banging my head on the table (hurts)Using wifi at home or other networks (no problems)Things I&#x27;m suscipicous ofSophos anti virus (installed a few weeks ago and tried to uninstall)HeartbleadThe fact my computer a month ago wouldn&#x27;t boot so I had to completely wipe it and boot from a backupI&#x27;m running out of ideas so I would really appreciate some advice.

BobRz · Answer

You don&#x27;t need anti virus software on a Mac if you use common sense, and it will slow things down. What do you mean by "tried to uninstall"? Did you use the uninstall program or just drag something to the trash? Just dragging to the trash can make things worse.

Aceric · Answer

I&#x27;ve heard the you don&#x27;t need anti virus software on a mac line before, and I believed it, until I got an error from chrome a month ago saying that there is malware detected on a site I had been to many times before, my computer froze, and I couldn&#x27;t get past the grey load up screen.  I ended up having to reinstall mavericks and boot from a backup.As for sophos anti virus, I intially tried the drag to the trash technique.  I then tried to use the uninstaller app that came with it, but it didn&#x27;t work fully due to me throwing it in the trash.  I tried reinstalling it then uninstalling it, but the reinstall didn&#x27;t work.  So then I just deleted everything out of my library&#x27;s folder with the word sophos in it.

BobRz · Answer

I&#x27;m not sure what site you visited that could cause that. You must have downloaded something along the way. In any event, there&#x27;s a little conflicting info in your first post. Is it running slow all around or just on the work network? You say it&#x27;s running slow all around, then later on you say it&#x27;s fine everywhere but work. You might want to post an etrecheck report on here so we can get an idea what you&#x27;ve got loaded.http://www.etresoft.com/etrecheck

Aceric · Answer

Sorry for the confusion, but I&#x27;m a little confused myself.  It seems like when I&#x27;m on the work network my internet AND everything else runs slowly, which doesn&#x27;t make much sense to me.  And anywhere else operations run fine.  I&#x27;ve noticed opening itunes is an ordeal on the work network, and not at home.  Here&#x27;s my etre checkHardware Information:          MacBook Pro (13-inch, Mid 2012)          MacBook Pro - model: MacBookPro9,2          1 2.5 GHz Intel Core i5 CPU: 2 cores          4 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 1024 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 0 days 8:49:31Disk Information:          APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 499.25 GB (57.53 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB           MATSHITADVD-R   UJ-8A8  USB Information:          Apple Inc. FaceTime HD Camera (Built-in)           Apple Inc. BRCM20702 Hub                     Apple Inc. Bluetooth USB Host Controller           Apple Computer, Inc. IR Receiver           Apple Inc. Apple Internal Keyboard / Trackpad FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busKernel Extensions:          com.Cycling74.driver.Soundflower          (1.5.2)          com.logmein.hamachi          (1.0)Startup Items:          HP IO: Path: /Library/StartupItems/HP IO          HP Trap Monitor: Path: /Library/StartupItems/HP Trap MonitorLaunch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.cloudpath.maccmd.plist 3rd-Party support link          [System] com.genieoinnovation.macextension.client.plist 3rd-Party support link          [System] com.logmein.hamachi.plist 3rd-Party support link          [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support linkLaunch Agents:          [System] com.genieoinnovation.macextension.plist 3rd-Party support link          [System] com.logmein.hamachimb.plist 3rd-Party support link          [System] org.macosforge.xquartz.startx.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist          [not loaded] com.valvesoftware.steamclean.plist 3rd-Party support linkUser Login Items:          iTunesHelper          HP Product Research          HP SchedulerInternet Plug-ins:          Default Browser: Version: 537 - SDK 10.9          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link          OfficeLiveBrowserPlugin: Version: 12.2.3 3rd-Party support link          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link          FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link          Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link          iPhotoPhotocast: Version: 7.0          CitrixICAClientPlugIn: Version: 11.4.0 - SDK 10.0 3rd-Party support link          npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 3rd-Party support link          GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6 3rd-Party support link          np-tfglaunch-plugin: Version: ©Tenderfoot Games, LLC. All rights reserved. 3rd-Party support link          googletalkbrowserplugin: Version: 3.13.1.11376 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 3rd-Party support link          DirectorShockwave: Version: 11.5.1r601 3rd-Party support linkSafari Extensions:          Slick Savings: Version: 1.0          Searchme: Version: 1.3          Amazon Shopping Assistant: Version: 1.1          Ebay Shopping Assistant: Version: 1.1          Searchme: Version: 1.3          iMedia Converter Deluxe  : Version: 3.0.0Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:          Flash Player  3rd-Party support link          Flip4Mac WMV  3rd-Party support linkOld Applications:          Microsoft Language Register:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app          SC2Switcher:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/Support/SC2Switcher.app          SC2:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/Versions/Base19679/SC2.app          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app          Garmin Lifetime Map Updater:          Version: 2.2 - SDK 10.5 3rd-Party support link          Citrix Receiver:          Version: 11.4.0 - SDK 10.0 3rd-Party support link          /Applications/Microsoft Office 2011                    Microsoft PowerPoint:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Excel:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Outlook:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Word:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Document Connection:          Version: 14.4.1 - SDK 10.5 3rd-Party support link          Plants vs:          Version: Plants vs. Zombies version 1.0.39 - SDK 10.5 3rd-Party support link                    /Applications/Games/Plants vs. Zombies Lion Tested.app          /Applications/Microsoft Office 2011/Office                    Microsoft Graph:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Database Utility:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Office Reminders:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Upload Center:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    My Day:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    SyncServicesAgent:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Open XML for Excel:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Alerts Daemon:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Database Daemon:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Chart Converter:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Clip Gallery:          Version: 14.4.1 - SDK 10.5 3rd-Party support link          StarCraft II Editor:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/StarCraft II Editor.app          iSkysoft Helper Compact:          Version: 2.2.6.4 - SDK 10.5 3rd-Party support link                    /Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app          /Library/Application Support/Microsoft/MERP2.0                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support linkTime Machine:          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 464.96 GB Disk used: 411.38 GB          Destinations:                    Big *** disk [Local] (Last used)                    Total size: 698.64 GB                     Total number of backups: 10                     Oldest backup: 2014-04-09 08:24:04 +0000                     Last backup: 2014-04-11 06:45:49 +0000                     Size of backup disk: Too small                              Backup size 698.64 GB &lt; (Disk used 411.38 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:              15%          WindowServer              11%          Finder               2%          hidd               2%          EtreCheck               1%          ocspdTop Processes by Memory:          197 MB          iTunes          152 MB          com.apple.IconServicesAgent          125 MB          Finder          111 MB          Mail          94 MB          WindowServerVirtual Memory Information:          333 MB          Free RAM          1.66 GB          Active RAM          1.33 GB          Inactive RAM          702 MB          Wired RAM          1.34 GB          Page-ins          0 B          Page-outs

Aceric · Answer

Oh I should note that I ran this off the problematic network.  Maybe I should run it when I&#x27;m having problems for a comparison.

thomas_r. · Answer

You have both the Genieo and Spigot adware installed. Both need to be removed first and foremost. You&#x27;ll find removal instructions in my Adware Removal Guide.(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

Aceric · Answer

Hey Thanks Thomas,I didn&#x27;t notice those.  The extensions showed up in the last 48 hours, and my work network is still slow but I&#x27;m sure removing it helped.  Here&#x27;s my new log running with the slow networkKernel Extensions:          com.Cycling74.driver.Soundflower          (1.5.2)          com.logmein.hamachi          (1.0)Startup Items:          HP IO: Path: /Library/StartupItems/HP IO          HP Trap Monitor: Path: /Library/StartupItems/HP Trap MonitorLaunch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.cloudpath.maccmd.plist 3rd-Party support link          [System] com.logmein.hamachi.plist 3rd-Party support link          [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support linkLaunch Agents:          [System] com.logmein.hamachimb.plist 3rd-Party support link          [System] org.macosforge.xquartz.startx.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist          [not loaded] com.valvesoftware.steamclean.plist 3rd-Party support linkUser Login Items:          iTunesHelper          HP Product Research          HP SchedulerInternet Plug-ins:          Default Browser: Version: 537 - SDK 10.9          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link          OfficeLiveBrowserPlugin: Version: 12.2.3 3rd-Party support link          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link          FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link          Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link          iPhotoPhotocast: Version: 7.0          CitrixICAClientPlugIn: Version: 11.4.0 - SDK 10.0 3rd-Party support link          npgtpo3dautoplugin: Version: 0.1.44.23 - SDK 10.5 3rd-Party support link          GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6 3rd-Party support link          np-tfglaunch-plugin: Version: ©Tenderfoot Games, LLC. All rights reserved. 3rd-Party support link          googletalkbrowserplugin: Version: 3.13.1.11376 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 3rd-Party support link          DirectorShockwave: Version: 11.5.1r601 3rd-Party support linkAudio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:          Flash Player  3rd-Party support link          Flip4Mac WMV  3rd-Party support linkOld Applications:          Microsoft Language Register:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app          SC2Switcher:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/Support/SC2Switcher.app          SC2:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/Versions/Base19679/SC2.app          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app          Citrix Receiver:          Version: 11.4.0 - SDK 10.0 3rd-Party support link          /Applications/Microsoft Office 2011                    Microsoft PowerPoint:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Excel:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Outlook:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Word:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Document Connection:          Version: 14.4.1 - SDK 10.5 3rd-Party support link          Plants vs:          Version: Plants vs. Zombies version 1.0.39 - SDK 10.5 3rd-Party support link                    /Applications/Games/Plants vs. Zombies Lion Tested.app          /Applications/Microsoft Office 2011/Office                    Microsoft Graph:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Database Utility:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Office Reminders:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Upload Center:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    My Day:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    SyncServicesAgent:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Open XML for Excel:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Alerts Daemon:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Database Daemon:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Chart Converter:          Version: 14.4.1 - SDK 10.5 3rd-Party support link                    Microsoft Clip Gallery:          Version: 14.4.1 - SDK 10.5 3rd-Party support link          StarCraft II Editor:          Version: 1.4.2 (20141) - SDK 10.5 3rd-Party support link                    /Applications/Games/StarCraft II/StarCraft II Editor.app          iSkysoft Helper Compact:          Version: 2.2.6.4 - SDK 10.5 3rd-Party support link                    /Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app          /Library/Application Support/Microsoft/MERP2.0                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support linkTime Machine:          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 464.96 GB Disk used: 411.68 GB          Destinations:                    Big *** disk [Local] (Last used)                    Total size: 698.64 GB                     Total number of backups: 10                     Oldest backup: 2014-04-09 08:24:04 +0000                     Last backup: 2014-04-11 06:45:49 +0000                     Size of backup disk: Too small                              Backup size 698.64 GB &lt; (Disk used 411.68 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:              11%          WindowServer               3%          EtreCheck               1%          Notes               1%          hidd               1%          DockTop Processes by Memory:          156 MB          mds_stores          156 MB          com.apple.IconServicesAgent          106 MB          Mail          98 MB          Google Chrome          96 MB          Google Chrome HelperVirtual Memory Information:          437 MB          Free RAM          1.63 GB          Active RAM          1.22 GB          Inactive RAM          709 MB          Wired RAM          873 MB          Page-ins          1 MB          Page-outs

thomas_r. · Answer

I don&#x27;t see any other obvious red flags there, but you do have an awful lot of internet plug-ins. If there are any there that you can afford to get rid of, it would probably be a good idea to do so. Same thing with any of the other items mentioned in the sections before that... if any belong to software that you don&#x27;t really use, get rid of them. Uninstall the software associated with each, making sure to do so properly:How to uninstall software(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)