Not really, I don't think - the poster is seeking to learn of user experiences and not all Mac salespersons are Mac users... what better place to come to ask questions before purchasing? Better than Best Buy, I think!
But if you want useful answers you need to ask concrete questions.
I've used Windows on Sonys, Dells and HPs and I've preferred the hardware experience on the Sony. But not as much as I've preferred the hardware experience on the Macs. Note: I'm not saying anything about the quality of the hardware, just how much I preferred the using Apples.
Some folks don't rate the experience, they're more focused on Ram and CPU cycles and all that. I like how Macs render text on screen and I like the keyboards - the bits I actually interact with. I have little interest in what goes on inside the case. Just like some folks are fascinated by their car engines and transmission. I just like a comfortable and safe ride to wherever I'm going.
No it's not normal to compare OS features... All the OSes do pretty much the same things but do them in somewhat different ways. So, if you want useful information you need to ask about specific tasks.
For instance, it is not necessary to format a notebook every two years. I've been using Macs for more than 20 years now and managed or used in the region of 80 or 90 machines in that time. I've reformatted once. I've reinstalled the OS about 4 times.
See? Actual concrete question: useful answer.
That said, there are folks on here who'll swear that they need to reinstall every year just to keep the Mac running smoothly. They don't. But they'll swear it.
Apps crash on every OS.
Linux users usually complain that Macs are not customisable enough for them. It depends on what you're into. Again, concrete questions get concrete answers.