HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Ashley_Paletti

Q: I cannot restore my iphone says unknown error

I recovered my iphone that was lost recently. When I got it back it had a new account and a passcode on it that I do not know.  The phone was also disabled because I used FindMyPhone app when I first lost it.  I already sent the wipe the phone command from the app, but when I got it back, the sim card was removed, so it has not yet received the command (the wipe, and that I turned off FindMyPhone for my phone). I am basically locked out of my phone. It asks for a passcode that I do not have, and when I try to restore in revovery mode, it errors out with an "Unknown Error". PLEASE HELP! Thanks in advance! :-)

iPhone 5

Posted on Apr 17, 2014 12:33 PM