HT202152: Mac App Store: Frequently Asked Questions (FAQ)

Learn about Mac App Store: Frequently Asked Questions (FAQ)
Ferryman52
Level 1 (0 points)

Q: Error 1004 please try again later?

Sketch indicates an update but gives me an Error 1004 please try again later message, what does the number signify and when will it resolve. Also, I want a record of my purchase, unfortunately I have to prove my purchase before I 'may' get my update. They don't appear to keep a registration database to automate the process.

 

Thanks for your help, it is appreciated.

Posted on Apr 17, 2014 12:53 PM

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Ferryman52

Q: Error 1004 please try again later?

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 17, 2014 1:59 PM in response to Ferryman52
    Level 10 (122,048 points)
    Apple Music
    Apr 17, 2014 1:59 PM in response to Ferryman52

    For purchases, from the App Store menu bar click Store > Sign In

     

    Make sure to use the same Apple ID used for the original purchase of Sketch.

     

    Then click Purchases from the top of the App Store window.

     

     

    The latest version of Sketch available is 3.0 according to the App Store.

     

    You can report bugs to the Sketch developer >  http://bohemiancoding.com/sketch/support/faq/

  • by Linc Davis,

    Linc Davis Linc Davis Apr 17, 2014 3:41 PM in response to Ferryman52
    Level 10 (207,963 points)
    Applications
    Apr 17, 2014 3:41 PM in response to Ferryman52

    Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

       
    Step 1
      
    Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.
      
    Step 2

    Select

    Store ▹ View My Account

    from the App Store menu bar, then select View hidden purchases. Stop or resume the download.

    Step 3

    Sign out of the App Store and sign back in.

    Step 4

    Uninstall the app you're trying to update and reinstall it from your Purchases list.

    If you get this far without success, please post your results.

  • by Jirarote Rotepalakorn,

    Jirarote Rotepalakorn Jirarote Rotepalakorn Jan 17, 2015 8:52 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 17, 2015 8:52 AM in response to Linc Davis

    Thanks a lot.

  • by johnfromodense sv,

    johnfromodense sv johnfromodense sv Nov 22, 2015 2:08 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 22, 2015 2:08 AM in response to Linc Davis

    I have the same problem. I tried all the steps to no avail. My problem is with an app that I paused after 0 bytes had downloaded, so it doesn't show up in Launchpad or Finder, which makes it impossible to delete/uninstall.

    Do you have any suggestions?

     

    Thanks in advance,

    John