Why can't I print anEasyjet boarding pass via my iPad Air and my AirPrint printer?

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Nontechnical Author

Level 1

5 points

Why can't I print anEasyjet boarding pass via my iPad Air and my AirPrint printer?

Posted on Apr 17, 2014 12:58 PM

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Answer 1

pedro d

Community Specialist

Apr 19, 2014 2:51 PM in response to Nontechnical

Hello there, Nontechnical.

The following Knowledge Base article is a great resource for AirPrint and troubleshooting:

AirPrint Basics

http://support.apple.com/kb/ht4356

First verify that the printer you are using is supported. If you are still unable to print:

If you are unable to print, or if you see the message "No AirPrint Printers Found"

Verify that the printer:

Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.

Is connected to the same Wi-Fi network as the iOS device.

Has the latest firmware version installed.

Has paper with enough ink or toner installed.

Is free of any errors displayed on the printer's control panel.

If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.Notes:

AirPrint printers connected to the USB port of the Apple AirPort Base Station or Time Capsules are not supported with AirPrint.

Some Wi-Fi AirPrint printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the AirPrint printer is connected to the Wi-Fi network before attempting to print.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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Answer 2

Nontechnical Author

Level 1

5 points

Apr 20, 2014 4:29 AM in response to pedro d

Thanks for that. However my AirPrint printer works perfectly with my iPad Air for practically everything else,although I was recently unsuccessful when I tried to print a voucher via John Lewis! I have downloaded the Easyjet app to my iPhone 5 and was able to download the boarding cards to my Passbook. I suppose I am being picky but I would like to have a paper boarding card in my hand as reassurance. I no longer have a desktop PC and rely solely on my iPad/Airprinter, so would like to print boarding cards if it is possible. Any help would be appreciated.

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