Dayanueva
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Q: Vodafone say apple to have to unlock iphone out of contract is this correct and how? Thanks

Vodafone say apple to have to unlock iphone out of contract is this correct and how? Thanks

iPhone 4, iOS 7.1

Posted on Apr 17, 2014 1:28 PM

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Dayanueva

Q: Vodafone say apple to have to unlock iphone out of contract is this correct and how? Thanks

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  • by razmee209,

    razmee209 razmee209 Apr 17, 2014 1:28 PM in response to Dayanueva
    Level 7 (33,841 points)
    Apr 17, 2014 1:28 PM in response to Dayanueva

    Incorrect, only the carrier that the phone is locked to is authorized to unlock it not Apple.

  • by wegras,

    wegras wegras Apr 17, 2014 1:33 PM in response to Dayanueva
    Level 6 (15,194 points)
    Wireless
    Apr 17, 2014 1:33 PM in response to Dayanueva

    and Vodafone have no obligation to unlock the iPhone either .They may if it is a service they offer , it is in their "gift" not your right 

  • by Dayanueva,

    Dayanueva Dayanueva Apr 17, 2014 1:42 PM in response to razmee209
    Level 1 (0 points)
    Apr 17, 2014 1:42 PM in response to razmee209

    We have a proper game with Vodafone. It is out of contract. We want to give the phone to my son on an orange contract (all Spanish carriers) Vodafone say connect to iTunes and in 1-15 days phone will be unlocked by Apple. All sounds very strange.

    Another rep said pay 8€ we will send an email telling you what to do with the code in the email all via iTunes again. No email or code received. What a mess.

  • by Dayanueva,

    Dayanueva Dayanueva Apr 17, 2014 1:44 PM in response to wegras
    Level 1 (0 points)
    Apr 17, 2014 1:44 PM in response to wegras

    Well I'm not sure it's a gift. You should be able to change carrier etc after the contract has expired. You have more than paid for the phone and usage by then. All carriers seem to make it difficult and try to blame apple along the way. It's a disgrace

  • by wegras,

    wegras wegras Apr 17, 2014 1:54 PM in response to Dayanueva
    Level 6 (15,194 points)
    Wireless
    Apr 17, 2014 1:54 PM in response to Dayanueva

    Vodafone subsidised the price of the iPhone when new ,this is the cost .You could have always paid full price at Apple and purchased an iPhone that was NOT locked to a carrier

    Vodafone can do exactly as they like what ever you think ,an unpalateable fact of life

    This is the way unlocking works

     

    http://support.apple.com/kb/HT5014?viewlocale=en_US

     

    " gift " is a legal term in this scenario

  • by varjak paw,

    varjak paw varjak paw Apr 17, 2014 2:11 PM in response to Dayanueva
    Level 10 (169,890 points)
    Apr 17, 2014 2:11 PM in response to Dayanueva

    Dayanueva wrote:

     

    Another rep said pay 8€ we will send an email telling you what to do with the code in the email all via iTunes again. No email or code received. What a mess.

     

    You're being lied to. There is no code. The unlock process is summarized as follows:

     

    • You request an unlock from the carrier
    • Your carrier enters the request into their system
    • time passes...and passes...and passes
    • Eventually someone at the carrier approves the request
    • The approved request is sent to Apple
    • It goes into a queue at Apple
    • Eventually (usually 1-2 days) Apple updates their activation database to show the phone as unlocked
    • You then connect the phone to iTunes on your computer and click the "Restore iPhone" button in iTunes
    • If the request has been processed, when the Restore is complete you will get a message "Congratulations. Your iPhone is unlocked"

     

     

    Summary quoted with gratitude from Lawrence Finch, another regular participant in the forums.