Movies will not play when I select them

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Level 1

4 points

Movies will not play when I select them

Movies in my iTunes library will not launch when selected. Opens media window but never starts the movie. Got any suggestions? Was working fine earlier today.

Windows 7

Posted on Apr 17, 2014 1:17 PM

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Answer 1

pedro d

Community Specialist

Apr 19, 2014 2:43 PM in response to cforest

Hello there, cforest.

The following Knowledge Base article provides some great steps for troubleshooting issues with iTunes and video playback:

iTunes and QuickTime for Windows: Audio does not play or plays incorrectly

http://support.apple.com/kb/ts1362

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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Answer 2

Apr 19, 2014 6:27 PM in response to cforest

I just posted a similar issue. Did you recently install an iTunes update? I tried pedro's suggested links for my issue, but it is of no help. All drivers appear to be up to date and mine is not an audio-only issue. I get no video playback and since you didn't say anything different, I assume you don't either.

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