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my laptop screen is suddenly crash

hallo,


i have macbook pro retina 13 inch with OS X 10.8.5 (mountain lion).

today i had problem with my macbook, which is :


suddely my laptops screen is crash (well part of it is black and then it was like black and white line),

and then it turned blue and finaly white..and i cant do nothing

i don't know why because all i did before iwas just watching movie and browsing with firefox ,

nothing heavy for application.

when it crash...i try to turn it off


but i can do nothing because the screen is always white (no logo, no user,nothing...just Blank).

when i try to push caps lock button its green and also when i try to charge the light its also normal.

no hard sound.


do you know what i have to do..

and more importantly....WHY? what happened with my mac? any ideas the reason that caused this type of problem?



thank you.


i hope you guys can help me as soon as possible.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5), i have windows 7 partition

Posted on Apr 17, 2014 1:20 PM

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Posted on Apr 17, 2014 1:25 PM

You can turn the MBP off by holding the power button down for 10+ seconds.


Try restarting it.


If no success, the GPU, the display or the display connection has failed. A trip to an Apple store genius bar for a FREE evaluation will afford you a definitive diagnosis.


Ciao.

3 replies

Apr 17, 2014 3:10 PM in response to andytaFR

andytaFR wrote:


do you think there is problem with my laptop it too hot because i over use it?

No. The question is how hot does it get and that is dependent upon the loads that are being applied to the CPU and GPU.


You can determine this by installing istat menus or Bresink Temperature Monitor. Then open Activity Monitor to ALL PROCESSES and set %CPU to display values from high to low. The top applications will be the ones that are making the MBP hot.


If temperatures exceed the mid 90s° c, then there is a problem. This is for CPU/GPU intensive applications.


Ciao.

my laptop screen is suddenly crash

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