HT203302: Get help with Personal Hotspot in iOS

Learn about Get help with Personal Hotspot in iOS
Morbid Duck
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Q: New and old phone hotspot problem

I have my old iPhone 4 with no service that I'm trying to tether using personal hotspot to my new iPhone 4s with personal hotspot, the iPhone 4 connects to wifi and everything works fine, but connected to my iPhone 4s it won't load anything. I have no issues tethering to my wife's iPad mini. What would I need to do to get my old iPhone working while tethered the same as it does with wifi? If it's possible at all. I do have the phones old SIM card in it still, I have connected to iTunes and it didn't really change anything, unless there's a option I have to pick to make it set it up as a iPod touch like this site says it can.

iPhone 4S, iOS 7.1

Posted on Apr 17, 2014 3:54 PM

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Morbid Duck

Q: New and old phone hotspot problem

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  • by pedro d,

    pedro d pedro d Apr 19, 2014 12:24 PM in response to Morbid Duck
    Community Specialists
    Apr 19, 2014 12:24 PM in response to Morbid Duck

    Hello there, Morbid Duck.

     

    It seems you were referred to us from the very article that has practical steps for troubleshooting your issue:

     

    iOS: Troubleshooting Personal Hotspot

    http://support.apple.com/kb/ts2756

     

    Wi-Fi troubleshooting

    If you encounter an issue using Personal Hotspot with other Wi-Fi devices, try these steps:

    1. Turn Personal Hotspot off.
    2. Turn on Wi-Fi: Tap Settings > Wi-Fi.
    3. Turn on Personal Hotspot.
    4. If another device can't join your Wi-Fi network, make sure the Wi-Fi password is correct.
    5. If the device can't see your Wi-Fi network, check your device name. Windows may not correctly show a device name that uses non-ASCII characters.
    6. See how many devices are using your Personal Hotspot. Depending on your wireless carrier, the number of Wi-Fi connections may be limited to three devices at once.
    7. If the other device still can't connect, turn Wi-Fi off and on for the device.
    8. Make sure that your device can see other Wi-Fi networks.

    Note: If you see "Unable to Join" or a timeout error when you try to connect a device using Wi-Fi, remain on the Personal Hotspot screen until the first device connects. After the device connects, you can leave the Personal Hotspot screen and use your iPhone normally. Your device will stop broadcasting Wi-Fi if you put it to sleep or if 90 seconds elapse and no connected devices use Wi-Fi. To share your Wi-Fi network again, tap Settings > Personal Hotspot.

     

    If the issue persists, then you may want to troubleshoot further using the following Knowledge Base article:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.