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My itunes doesn't recognise an album purchase but the itunes store does?!

Ok, so I wanted to listen to a praticular album today, went to look for it in my itunes and it wasn't there. So I went to the itunes store (because I remember buying it) and there it will allow me to play the whole album and states 'purchased' next to the album title. So why does it not show in my itunes and why can't I download it? I have checked for all available downloads. What can I do to get this album back in my itunes library?


Thanks in anticipation.

Posted on Apr 17, 2014 2:54 PM

Reply
1 reply

Apr 19, 2014 1:08 PM in response to MissLeBon

Hello MissLeBon


Make sure that you are signed in and go to the iTunes Store and click on Purchased. All the purchased content under that Apple ID will be there for you to download. If you cannot find it, see if you have another Apple ID that may be linked with it or look for an emailed receipt that it was purchased and report the issue.


Download past purchases

http://support.apple.com/kb/ht2519


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Regards,

-Norm G.

My itunes doesn't recognise an album purchase but the itunes store does?!

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