Camber Family
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Q: IPod Touch is not operating right

On my iPod, A box is appearing around everything I touch so I cant scroll and I have to click eveything 3 times! Help

iPod touch, iOS 6.1.6

Posted on Apr 17, 2014 4:06 PM

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Camber Family

Q: IPod Touch is not operating right

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 19, 2014 12:22 PM in response to Camber Family
    Community Specialists
    Apr 19, 2014 12:22 PM in response to Camber Family

    Hello Camber Family,

     

    Thank you for the details of the issue you are experiencing on your iPod touch.  In my experience, when you are seeing a box, it indicates that you may have an accessibility feature turned on.

     

    First, check the VoiceOver setting.  I recommend trying the following:

    Press the home button three times quickly. This is also called "Triple-click Home".

     

    If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.

     

    If it is too difficult to access those settings on the iPod, you can turn VoiceOver off using iTunes:

    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.

     

    You can find the full article here:

    iOS: Configuring accessibility features

    http://support.apple.com/kb/HT5018

     

    Alternatively, you may have Switch Control turned on.  You can disable this by going to Settings > General > Accessibility > Switch Control.

     

    iOS: Using Switch Control

    http://support.apple.com/kb/HT5886

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.