IPod Touch is not operating right
On my iPod, A box is appearing around everything I touch so I cant scroll and I have to click eveything 3 times! Help
iPod touch, iOS 6.1.6
User profile for user:
sheila_m.
User level:
Community Specialist
Hello Camber Family,
Thank you for the details of the issue you are experiencing on your iPod touch. In my experience, when you are seeing a box, it indicates that you may have an accessibility feature turned on.
First, check the VoiceOver setting. I recommend trying the following:
Press the home button three times quickly. This is also called "Triple-click Home".
If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.
If it is too difficult to access those settings on the iPod, you can turn VoiceOver off using iTunes:
Managing accessibility features using iTunes
- Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
- In iTunes, select your device.
- From the Summary pane, click Configure Universal Access in the Options section at the bottom.
- Select the feature you would like to use and click OK.
You can find the full article here:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Alternatively, you may have Switch Control turned on. You can disable this by going to Settings > General > Accessibility > Switch Control.
http://support.apple.com/kb/HT5886
Thank you for using Apple Support Communities.
Best,
Sheila M.