How do you fix it in Maverick when Mail, Safari, and the Mac App store unexpectedly quit and will not reopen. I select reopen and it will not open. Any suggestions?
MacBook Pro, OS X Mavericks (10.9.2)
Anti virus software installed ?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
I will try this. I was listening to the MacCast podcast and the host was having a similar issue and recommended the fix below. Am I safe trying this?
http://macs.about.com/od/usingyourmac/qt/Fix-Spod-How-To-Fix-A-Spinning-Pinwheel -Of-Death.htm
Are you getting the spinning beachball? Your original post didn't mention that. If you are, that should work. Below are some more suggestions.
Spinning Beach Ball
Spinning Beach ball (2)
Spinning Beach ball (3)
When I searched the web, I found this link that talked about apps that unexpectedly quit and it was also tied to the spinning beach ball. I am not getting the spinning beach ball. I close the message and it opens up again with the same message about the app unexpectedly quitting. Thank you for helping me with this.
Follow Linc's suggestion rather that the spinning beachball fix. Note the time, try opening an application, then go to Console, and post the entries from that time.
Below is the message I get. I really appreciate your help. I could not install the security update because the installer program quit unexpectedly.
| Process: | App Store [4734] |
| Path: | /Applications/App Store.app/Contents/MacOS/App Store |
| Identifier: | com.apple.appstore |
| Version: | 1.3 (201.4) |
| Build Info: | Firenze-201004000000000~1 |
| Code Type: | X86-64 (Native) |
Parent Process: launchd [163]
| Responsible: | App Store [4734] |
| User ID: | 501 |
| Date/Time: | 2014-05-06 20:20:12.635 -0500 |
| OS Version: | Mac OS X 10.9.2 (13C64) |
Report Version: 11
Anonymous UUID: 5D0F67F3-4D58-F054-66B6-24017FD68ADC
Sleep/Wake UUID: 3AF7ED89-4E3B-44C4-A46A-AA6D12DB4F4C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
| __TEXT | 0000000108b80000-0000000108b84000 [ 16K] r-x/rwx SM=COW /Applications/App Store.app/Contents/MacOS/App Store |
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
| 0 com.apple.WebCore | 0x00007fff8b5a1a18 DYLD-STUB$$***::fastMalloc(unsigned long) + 0 |
| 1 com.apple.WebKit2 | 0x00007fff8a015eb9 WebKit::WebContext::create(***::String const&) + 31 |
| 2 com.apple.WebKit2 | 0x00007fff8a015e8f WKContextCreateWithInjectedBundlePath + 21 |
| 3 com.apple.StoreUI | 0x0000000108bc58a4 -[FRStoreViewController _createWebProcessContextWithIdentifier:] + 290 |
| 4 com.apple.StoreUI | 0x0000000108bc5bd3 -[FRStoreViewController _createWebViewWithIdentifier:] + 285 |
| 5 com.apple.StoreUI | 0x0000000108bc494c -[FRStoreViewController initWithNibName:bundle:] + 700 |
| 6 com.apple.appstore | 0x0000000108b8212c 0x108b80000 + 8492 |
| 7 com.apple.AppKit | 0x00007fff877aaded -[NSWindowController initWithWindowNibName:owner:] + 268 |
| 8 com.apple.appstore | 0x0000000108b81d9a 0x108b80000 + 7578 |
| 9 com.apple.CoreFoundation | 0x00007fff9079ee0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 |
| 10 com.apple.CoreFoundation | 0x00007fff90692a6d _CFXNotificationPost + 2893 |
| 11 com.apple.Foundation | 0x00007fff9086a7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68 |
| 12 com.apple.AppKit | 0x00007fff8766ee6e -[NSApplication finishLaunching] + 440 |
| 13 com.apple.AppKit | 0x00007fff8766e983 -[NSApplication run] + 128 |
| 14 com.apple.AppKit | 0x00007fff87659913 NSApplicationMain + 940 |
| 15 libdyld.dylib | 0x00007fff8483c5fd start + 1 |
Thread 1:
| 0 libsystem_kernel.dylib | 0x00007fff8a26ee6a __workq_kernreturn + 10 |
| 1 libsystem_pthread.dylib | 0x00007fff91be4f08 _pthread_wqthread + 330 |
| 2 libsystem_pthread.dylib | 0x00007fff91be7fb9 start_wqthread + 13 |
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
| 0 libsystem_kernel.dylib | 0x00007fff8a26f662 kevent64 + 10 |
| 1 libdispatch.dylib | 0x00007fff8a20843d _dispatch_mgr_invoke + 239 |
| 2 libdispatch.dylib | 0x00007fff8a208152 _dispatch_mgr_thread + 52 |
Thread 3:
| 0 libsystem_kernel.dylib | 0x00007fff8a26ee6a __workq_kernreturn + 10 |
| 1 libsystem_pthread.dylib | 0x00007fff91be4f08 _pthread_wqthread + 330 |
| 2 libsystem_pthread.dylib | 0x00007fff91be7fb9 start_wqthread + 13 |
Thread 4:
| 0 libsystem_kernel.dylib | 0x00007fff8a26ee6a __workq_kernreturn + 10 |
| 1 libsystem_pthread.dylib | 0x00007fff91be4f08 _pthread_wqthread + 330 |
| 2 libsystem_pthread.dylib | 0x00007fff91be7fb9 start_wqthread + 13 |
Thread 5:
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000060800005bf60 rcx: 0x000000006c65746e rdx: 0x0000000049656e69
rdi: 0x0000000000000008 rsi: 0x00007fff8c1d50c0 rbp: 0x00007fff5707f000 rsp: 0x00007fff5707efe8
r8: 0x000000000000003f r9: 0xffff9ffffff8853f r10: 0x00007fff92491567 r11: 0x00007fff8a015e7a
r12: 0x00007fb46b504ee0 r13: 0x00007fff8555f080 r14: 0x000000010a6242f8 r15: 0x00007fff5707f048
rip: 0x00007fff8b5a1a18 rfl: 0x0000000000010297 cr2: 0x0000000000000000
| Logical CPU: | 1 |
| Error Code: | 0x00000006 |
| Trap Number: | 14 |
Binary Images:
| 0x108b80000 - | 0x108b83fff com.apple.appstore (1.3 - 201.4) <B4C1C719-8084-37C1-BEFC-9ECACD7836B1> /Applications/App Store.app/Contents/MacOS/App Store | |
| 0x108b92000 - | 0x108bf5ff7 com.apple.StoreUI (1.0 - 1) <57AD133F-EC48-3034-BCBB-0C25FCA7D0A6> /System/Library/PrivateFrameworks/StoreUI.framework/Versions/A/StoreUI | |
| 0x108c4b000 - | 0x108c4bfff com.apple.StoreJavaScript (1.0 - 1) <7C5C2F72-6318-3373-8FCB-B9A7D9BF53E3> /System/Library/PrivateFrameworks/StoreJavaScript.framework/Versions/A/StoreJav aScript | |
| 0x108c51000 - | 0x108c92ff7 com.apple.CoreRecognition (1.2 - 32.3) <528A67FA-A639-3FBA-8E88-782271591A7D> /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition | |
| 0x108ca7000 - | 0x108ca7fff com.apple.StoreXPCServices (1.0 - 1) <94A86793-B0C1-3516-B498-FAF5981E505D> /System/Library/PrivateFrameworks/StoreXPCServices.framework/Versions/A/StoreXP CServices | |
| 0x7fff67117000 - | 0x7fff6714a817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld | |
| 0x7fff843b9000 - | 0x7fff843f2ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD | |
| 0x7fff843f3000 - | 0x7fff84445fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib | |
| 0x7fff84446000 - | 0x7fff844f6ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib | |
| 0x7fff84555000 - | 0x7fff8456bfff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring | |
| 0x7fff845d8000 - | 0x7fff8469aff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText | |
| 0x7fff846b5000 - | 0x7fff846b6ffb libScreenReader.dylib (333.10) <B8857530-E7BC-3C40-B10E-23C815801074> /usr/lib/libScreenReader.dylib | |
| 0x7fff84789000 - | 0x7fff84794fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib | |
| 0x7fff84795000 - | 0x7fff847e6ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio | |
| 0x7fff847e7000 - | 0x7fff847e9ff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI | |
| 0x7fff847ea000 - | 0x7fff84838fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib | |
| 0x7fff84839000 - | 0x7fff8483cff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib | |
| 0x7fff8483d000 - | 0x7fff8484eff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib | |
| 0x7fff8484f000 - | 0x7fff84856ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib | |
| 0x7fff848d3000 - | 0x7fff848d3fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon | |
| 0x7fff848d4000 - | 0x7fff848dcff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP | |
| 0x7fff849c4000 - | 0x7fff84ab5ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib | |
| 0x7fff84ab6000 - | 0x7fff84abdfff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib | |
| 0x7fff84abe000 - | 0x7fff84ae5ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib | |
| 0x7fff84ae6000 - | 0x7fff84b0bff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library | |
| 0x7fff84b3e000 - | 0x7fff84b59fff com.apple.DistributionKit (700 - 846) <E4562C9C-9367-3C8E-87C2-80C6C0C7B187> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit | |
| 0x7fff84b5a000 - | 0x7fff84b5aff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib | |
| 0x7fff84b5b000 - | 0x7fff84b5bffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit | |
| 0x7fff850d9000 - | 0x7fff850deff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility | |
| 0x7fff850df000 - | 0x7fff8510dff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face | |
| 0x7fff8510e000 - | 0x7fff85132fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib | |
| 0x7fff85174000 - | 0x7fff851b2ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib | |
| 0x7fff851b3000 - | 0x7fff85233fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication | |
| 0x7fff85234000 - | 0x7fff8524dff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity | |
| 0x7fff8527c000 - | 0x7fff85297ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib | |
| 0x7fff85298000 - | 0x7fff85369ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages | |
| 0x7fff8536a000 - | 0x7fff85376ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression | |
| 0x7fff85377000 - | 0x7fff853b9ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib | |
| 0x7fff853bb000 - | 0x7fff85451ff7 com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit | |
| 0x7fff85467000 - | 0x7fff85479ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport | |
| 0x7fff8548c000 - | 0x7fff854bbfd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib | |
| 0x7fff854bc000 - | 0x7fff854cfff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r | |
| 0x7fff854d0000 - | 0x7fff85505ffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP | |
| 0x7fff85506000 - | 0x7fff85559fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface | |
| 0x7fff8555a000 - | 0x7fff85707f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib | |
| 0x7fff85708000 - | 0x7fff8574dffe com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices | |
| 0x7fff8574e000 - | 0x7fff85a84fff com.apple.MediaToolbox (1.0 - 1273.49) <AB8ED666-6D15-3367-A033-F4A8AD33C4E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox | |
| 0x7fff85a85000 - | 0x7fff85a88fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib | |
| 0x7fff85bf0000 - | 0x7fff85da8ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib | |
| 0x7fff85da9000 - | 0x7fff85edfff6 com.apple.WebKit (9537 - 9537.74.9) <CA0C0387-8A66-34D4-8B1C-F5CDDBDA76BB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit | |
| 0x7fff85fa0000 - | 0x7fff85fdbfff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom | |
| 0x7fff8616a000 - | 0x7fff861d1ff7 com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils | |
| 0x7fff861d2000 - | 0x7fff861fbfff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices | |
| 0x7fff861ff000 - | 0x7fff8622bff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration | |
| 0x7fff8622e000 - | 0x7fff86286ff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion | |
| 0x7fff8628c000 - | 0x7fff86428ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore | |
| 0x7fff8645b000 - | 0x7fff8645eff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore | |
| 0x7fff8645f000 - | 0x7fff86471fff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login | |
| 0x7fff86472000 - | 0x7fff8671cff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox | |
| 0x7fff86758000 - | 0x7fff8676ffff com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit | |
| 0x7fff867c8000 - | 0x7fff867cbfff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help | |
| 0x7fff867cc000 - | 0x7fff867d9ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib | |
| 0x7fff867ff000 - | 0x7fff86821fff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols | |
| 0x7fff86876000 - | 0x7fff86880ff7 libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib | |
| 0x7fff86898000 - | 0x7fff86986fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib | |
| 0x7fff86987000 - | 0x7fff86a50fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices | |
| 0x7fff86a51000 - | 0x7fff86ab6ff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal | |
| 0x7fff86ab7000 - | 0x7fff86ac7fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib | |
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| 0x7fff8cd59000 - | 0x7fff8d02dfc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage | |
| 0x7fff8d02e000 - | 0x7fff8d030ff3 libsystem_configuration.dylib (596.13) <B51C8C22-C455-36AC-952D-A319B6545884> /usr/lib/system/libsystem_configuration.dylib | |
| 0x7fff8d595000 - | 0x7fff8d597ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib | |
| 0x7fff8d598000 - | 0x7fff8d5c2ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib | |
| 0x7fff8d5c3000 - | 0x7fff8d64fff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink | |
| 0x7fff8d650000 - | 0x7fff8d66bff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib | |
| 0x7fff8d66c000 - | 0x7fff8d672ff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib | |
| 0x7fff8d673000 - | 0x7fff8dbe3fff com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC | |
| 0x7fff8dbe4000 - | 0x7fff8dbe5fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib | |
| 0x7fff8e4aa000 - | 0x7fff8e4b4fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib | |
| 0x7fff8e4dd000 - | 0x7fff8e4ebfff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore | |
| 0x7fff8e4ec000 - | 0x7fff8e5dbfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib | |
| 0x7fff8e5e8000 - | 0x7fff8e60dff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo | |
| 0x7fff8e60e000 - | 0x7fff8e63dfff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s | |
| 0x7fff8e68e000 - | 0x7fff8e6a9ff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib | |
| 0x7fff8e6e3000 - | 0x7fff8e6e4fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib | |
| 0x7fff8e6f2000 - | 0x7fff8e6f6ff7 libsystem_stats.dylib (93.90.3) <1A55AF8A-B6C4-3163-B557-3AD25DA643A8> /usr/lib/system/libsystem_stats.dylib | |
| 0x7fff8ea58000 - | 0x7fff8ee8bffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore | |
| 0x7fff8ee8c000 - | 0x7fff8efdfff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox | |
| 0x7fff8efe3000 - | 0x7fff8f073fff com.apple.Metadata (10.7.0 - 800.23) <BFEE576F-D779-300B-B685-26A3A008710A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata | |
| 0x7fff8f074000 - | 0x7fff8f13ffff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib | |
| 0x7fff8f140000 - | 0x7fff8f140fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services | |
| 0x7fff8f141000 - | 0x7fff8f175fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib | |
| 0x7fff8f176000 - | 0x7fff8f181fff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib | |
| 0x7fff8f1bf000 - | 0x7fff8f2a9fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib | |
| 0x7fff8f2b3000 - | 0x7fff8f2bdff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport | |
| 0x7fff8f2be000 - | 0x7fff8f2bfff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib | |
| 0x7fff8f52f000 - | 0x7fff8f531fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib | |
| 0x7fff8f557000 - | 0x7fff8f63eff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib | |
| 0x7fff8f63f000 - | 0x7fff8f640ff7 libsystem_sandbox.dylib (278.11) <5E5A6E09-33A9-391A-AB34-E57D93BB1551> /usr/lib/system/libsystem_sandbox.dylib | |
| 0x7fff8f836000 - | 0x7fff8f841ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce | |
| 0x7fff8f842000 - | 0x7fff8f844fff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib | |
| 0x7fff8f845000 - | 0x7fff8f84fff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment | |
| 0x7fff8f891000 - | 0x7fff8f9c0fef com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender | |
| 0x7fff8f9c1000 - | 0x7fff8f9c3fff com.apple.loginsupport (1.0 - 1) <4FBB283B-5BBD-3918-AC89-3A7286CFA145> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport | |
| 0x7fff8f9c4000 - | 0x7fff8f9ebffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib | |
| 0x7fff8f9ec000 - | 0x7fff8fa1cfff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s | |
| 0x7fff8fb84000 - | 0x7fff8fb8bff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib | |
| 0x7fff8fb8c000 - | 0x7fff8fbd9ff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore | |
| 0x7fff8fbda000 - | 0x7fff8fbdeff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib | |
| 0x7fff8fbdf000 - | 0x7fff8fc26fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib | |
| 0x7fff8fe6e000 - | 0x7fff8ff26ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording | |
| 0x7fff90682000 - | 0x7fff90867fff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation | |
| 0x7fff90868000 - | 0x7fff90b66fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation | |
| 0x7fff90bb5000 - | 0x7fff90c10ffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE | |
| 0x7fff90c11000 - | 0x7fff90c9aff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib | |
| 0x7fff90c9b000 - | 0x7fff90cc4ff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib | |
| 0x7fff90cc5000 - | 0x7fff90f95ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage | |
| 0x7fff90faf000 - | 0x7fff90fb8fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis | |
| 0x7fff91067000 - | 0x7fff910b3ffe com.apple.CoreMediaIO (407.0 - 4561) <BC8222A6-516C-380C-AB7D-DE78B23574DC> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO | |
| 0x7fff910b4000 - | 0x7fff910c1ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian | |
| 0x7fff910c2000 - | 0x7fff91128fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi | |
| 0x7fff9113c000 - | 0x7fff9113fffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface | |
| 0x7fff91196000 - | 0x7fff911fafff com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore | |
| 0x7fff911fb000 - | 0x7fff9126efff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation | |
| 0x7fff91298000 - | 0x7fff912a1ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth | |
| 0x7fff91911000 - | 0x7fff91b59ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData | |
| 0x7fff91be2000 - | 0x7fff91be9ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib | |
| 0x7fff91bea000 - | 0x7fff91beafff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib | |
| 0x7fff91c16000 - | 0x7fff91f00fff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore | |
| 0x7fff91f48000 - | 0x7fff91f61ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos | |
| 0x7fff91f62000 - | 0x7fff91fa8fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement | |
| 0x7fff91fa9000 - | 0x7fff91fadfff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels | |
| 0x7fff91fae000 - | 0x7fff91fb3fff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration | |
| 0x7fff91fb4000 - | 0x7fff91fccff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting | |
| 0x7fff92062000 - | 0x7fff92091ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS | |
| 0x7fff92092000 - | 0x7fff920d3fff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis |
External Modification Summary:
Calls made by other processes targeting this process:
| task_for_pid: 1 |
| thread_create: 0 |
| thread_set_state: 0 |
Calls made by this process:
| task_for_pid: 0 |
| thread_create: 0 |
| thread_set_state: 0 |
Calls made by all processes on this machine:
| task_for_pid: 13460 |
| thread_create: 1 |
| thread_set_state: 0 |
VM Region Summary:
ReadOnly portion of Libraries: Total=202.2M resident=113.7M(56%) swapped_out_or_unallocated=88.5M(44%)
Writable regions: Total=1.0G written=1864K(0%) resident=2084K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
| REGION TYPE | VIRTUAL | |
| =========== | ======= | |
| CG shared images | 140K | |
| JS JIT generated code | 8K | |
| JS JIT generated code (reserved) | 1.0G | reserved VM address space (unallocated) |
| Kernel Alloc Once | 8K | |
| MALLOC | 26.4M | |
| MALLOC (admin) | 32K | |
| STACK GUARD | 56.0M | |
| Stack | 9828K | |
| Stack (reserved) | 520K | reserved VM address space (unallocated) |
| VM_ALLOCATE | 372K | |
| WebKit Malloc | 1232K | |
| __DATA | 24.2M | |
| __IMAGE | 528K | |
| __LINKEDIT | 65.7M | |
| __TEXT | 136.5M | |
| __UNICODE | 544K | |
| mapped file | 33.3M | |
| shared memory | 4K | |
| =========== | ======= | |
| TOTAL | 1.3G | |
| TOTAL, minus reserved VM space | 354.6M |
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9250315ASG, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
In the safe mode, I was able to open the Mac App Store but Safari says Safari quit unexpectedly while using webCore plug-in. The iMessage and mail app has the same message about a webCore plug-in.
When you restarted as usual, did the App Store go back to crashing?
It opened but nothing showed up in the Mac App Store. It was a blank page.
Can I delete the plug-in?
/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framew ork/Versions/A/WebCore
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
I really appreciate all of your help with this issue. I will work on backing my computer up and follow your instructions. I probably will not be able to do this until next week. I will keep you posted. Thanks.
Mail, Safari, and the Mac App store unexpectedly quit and will not reopen.
