HT204448: About the OS X Mavericks v10.9.2 Update

Learn about About the OS X Mavericks v10.9.2 Update
donh5family
Level 1 (0 points)

Q: Mail, Safari, and the Mac App store unexpectedly quit and will not reopen.

How do you fix it in Maverick when Mail, Safari, and the Mac App store unexpectedly quit and will not reopen.  I select reopen and it will not open.  Any suggestions?

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 17, 2014 4:55 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,995 points)
Applications
A:

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Posted on May 6, 2014 9:31 PM

Close
donh5family

Q: Mail, Safari, and the Mac App store unexpectedly quit and will not reopen.

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Apr 17, 2014 5:55 PM in response to donh5family
    Level 10 (122,382 points)
    Apple Music
    Apr 17, 2014 5:55 PM in response to donh5family

    Anti virus software installed ?

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 17, 2014 6:09 PM in response to donh5family
    Level 10 (207,995 points)
    Applications
    Apr 17, 2014 6:09 PM in response to donh5family

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by donh5family,

    donh5family donh5family May 6, 2014 10:15 AM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 10:15 AM in response to Linc Davis

    I will try this.  I was listening to the MacCast podcast and the host was having a similar issue and recommended the fix below.  Am I safe trying this?

     

    http://macs.about.com/od/usingyourmac/qt/Fix-Spod-How-To-Fix-A-Spinning-Pinwheel -Of-Death.htm

  • by Eric Root,Helpful

    Eric Root Eric Root May 6, 2014 11:24 AM in response to donh5family
    Level 9 (71,941 points)
    iTunes
    May 6, 2014 11:24 AM in response to donh5family

    Are you getting the spinning beachball? Your original post didn't mention that. If you are, that should work. Below are some more suggestions.

     

    Spinning Beach Ball

     

    Spinning Beach ball (2)

     

    Spinning Beach ball (3)

  • by donh5family,

    donh5family donh5family May 6, 2014 11:35 AM in response to Eric Root
    Level 1 (0 points)
    May 6, 2014 11:35 AM in response to Eric Root

    When I searched the web, I found this link that talked about apps that unexpectedly quit and it was also tied to the spinning beach ball.  I am not getting the spinning beach ball.  I close the message and it opens up again with the same message about the app unexpectedly quitting.  Thank you for helping me with this.

  • by Eric Root,

    Eric Root Eric Root May 6, 2014 11:44 AM in response to donh5family
    Level 9 (71,941 points)
    iTunes
    May 6, 2014 11:44 AM in response to donh5family

    Follow Linc's suggestion rather that the spinning beachball fix. Note the time, try opening an application, then go to Console, and post the entries from that time.

  • by donh5family,

    donh5family donh5family May 6, 2014 6:21 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 6:21 PM in response to Linc Davis

    Below is the message I get.  I really appreciate your help.  I could not install the security update because the installer program quit unexpectedly.

     

    Process:     App Store [4734]
    Path:        /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:  com.apple.appstore
    Version:     1.3 (201.4)
    Build Info:  Firenze-201004000000000~1
    Code Type:   X86-64 (Native)

    Parent Process:  launchd [163]

    Responsible: App Store [4734]
    User ID:     501

     

    Date/Time:   2014-05-06 20:20:12.635 -0500
    OS Version:  Mac OS X 10.9.2 (13C64)

    Report Version:  11

    Anonymous UUID:  5D0F67F3-4D58-F054-66B6-24017FD68ADC

     

    Sleep/Wake UUID: 3AF7ED89-4E3B-44C4-A46A-AA6D12DB4F4C

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

     

    VM Regions Near 0:

    -->

    __TEXT             0000000108b80000-0000000108b84000 [   16K] r-x/rwx SM=COW  /Applications/App Store.app/Contents/MacOS/App Store

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.apple.WebCore         0x00007fff8b5a1a18 DYLD-STUB$$***::fastMalloc(unsigned long) + 0
    1   com.apple.WebKit2         0x00007fff8a015eb9 WebKit::WebContext::create(***::String const&) + 31
    2   com.apple.WebKit2         0x00007fff8a015e8f WKContextCreateWithInjectedBundlePath + 21
    3   com.apple.StoreUI         0x0000000108bc58a4 -[FRStoreViewController _createWebProcessContextWithIdentifier:] + 290
    4   com.apple.StoreUI         0x0000000108bc5bd3 -[FRStoreViewController _createWebViewWithIdentifier:] + 285
    5   com.apple.StoreUI         0x0000000108bc494c -[FRStoreViewController initWithNibName:bundle:] + 700
    6   com.apple.appstore        0x0000000108b8212c 0x108b80000 + 8492
    7   com.apple.AppKit          0x00007fff877aaded -[NSWindowController initWithWindowNibName:owner:] + 268
    8   com.apple.appstore        0x0000000108b81d9a 0x108b80000 + 7578
    9   com.apple.CoreFoundation  0x00007fff9079ee0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    10  com.apple.CoreFoundation  0x00007fff90692a6d _CFXNotificationPost + 2893
    11  com.apple.Foundation      0x00007fff9086a7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
    12  com.apple.AppKit          0x00007fff8766ee6e -[NSApplication finishLaunching] + 440
    13  com.apple.AppKit          0x00007fff8766e983 -[NSApplication run] + 128
    14  com.apple.AppKit          0x00007fff87659913 NSApplicationMain + 940
    15  libdyld.dylib             0x00007fff8483c5fd start + 1

     

    Thread 1:

    0   libsystem_kernel.dylib    0x00007fff8a26ee6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib   0x00007fff91be4f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib   0x00007fff91be7fb9 start_wqthread + 13

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib    0x00007fff8a26f662 kevent64 + 10
    1   libdispatch.dylib         0x00007fff8a20843d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib         0x00007fff8a208152 _dispatch_mgr_thread + 52

     

    Thread 3:

    0   libsystem_kernel.dylib    0x00007fff8a26ee6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib   0x00007fff91be4f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib   0x00007fff91be7fb9 start_wqthread + 13

     

    Thread 4:

    0   libsystem_kernel.dylib    0x00007fff8a26ee6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib   0x00007fff91be4f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib   0x00007fff91be7fb9 start_wqthread + 13

     

    Thread 5:

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x000060800005bf60  rcx: 0x000000006c65746e  rdx: 0x0000000049656e69

      rdi: 0x0000000000000008  rsi: 0x00007fff8c1d50c0  rbp: 0x00007fff5707f000  rsp: 0x00007fff5707efe8

       r8: 0x000000000000003f   r9: 0xffff9ffffff8853f  r10: 0x00007fff92491567  r11: 0x00007fff8a015e7a

      r12: 0x00007fb46b504ee0  r13: 0x00007fff8555f080  r14: 0x000000010a6242f8  r15: 0x00007fff5707f048

      rip: 0x00007fff8b5a1a18  rfl: 0x0000000000010297  cr2: 0x0000000000000000

     

    Logical CPU: 1
    Error Code:  0x00000006
    Trap Number: 14

     

     

    Binary Images:

       0x108b80000 -    0x108b83fff  com.apple.appstore (1.3 - 201.4) <B4C1C719-8084-37C1-BEFC-9ECACD7836B1> /Applications/App Store.app/Contents/MacOS/App Store
       0x108b92000 -    0x108bf5ff7  com.apple.StoreUI (1.0 - 1) <57AD133F-EC48-3034-BCBB-0C25FCA7D0A6> /System/Library/PrivateFrameworks/StoreUI.framework/Versions/A/StoreUI
       0x108c4b000 -    0x108c4bfff  com.apple.StoreJavaScript (1.0 - 1) <7C5C2F72-6318-3373-8FCB-B9A7D9BF53E3> /System/Library/PrivateFrameworks/StoreJavaScript.framework/Versions/A/StoreJav aScript
       0x108c51000 -    0x108c92ff7  com.apple.CoreRecognition (1.2 - 32.3) <528A67FA-A639-3FBA-8E88-782271591A7D> /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
       0x108ca7000 -    0x108ca7fff  com.apple.StoreXPCServices (1.0 - 1) <94A86793-B0C1-3516-B498-FAF5981E505D> /System/Library/PrivateFrameworks/StoreXPCServices.framework/Versions/A/StoreXP CServices
    0x7fff67117000 - 0x7fff6714a817  dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
    0x7fff843b9000 - 0x7fff843f2ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x7fff843f3000 - 0x7fff84445fff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
    0x7fff84446000 - 0x7fff844f6ff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x7fff84555000 - 0x7fff8456bfff  com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
    0x7fff845d8000 - 0x7fff8469aff5  com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x7fff846b5000 - 0x7fff846b6ffb  libScreenReader.dylib (333.10) <B8857530-E7BC-3C40-B10E-23C815801074> /usr/lib/libScreenReader.dylib
    0x7fff84789000 - 0x7fff84794fff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff84795000 - 0x7fff847e6ff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x7fff847e7000 - 0x7fff847e9ff7  com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x7fff847ea000 - 0x7fff84838fff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
    0x7fff84839000 - 0x7fff8483cff7  libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
    0x7fff8483d000 - 0x7fff8484eff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
    0x7fff8484f000 - 0x7fff84856ff8  liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
    0x7fff848d3000 - 0x7fff848d3fff  com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff848d4000 - 0x7fff848dcff7  com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
    0x7fff849c4000 - 0x7fff84ab5ff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
    0x7fff84ab6000 - 0x7fff84abdfff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
    0x7fff84abe000 - 0x7fff84ae5ff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
    0x7fff84ae6000 - 0x7fff84b0bff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
    0x7fff84b3e000 - 0x7fff84b59fff  com.apple.DistributionKit (700 - 846) <E4562C9C-9367-3C8E-87C2-80C6C0C7B187> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
    0x7fff84b5a000 - 0x7fff84b5aff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
    0x7fff84b5b000 - 0x7fff84b5bffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x7fff850d9000 - 0x7fff850deff7  com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
    0x7fff850df000 - 0x7fff8510dff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x7fff8510e000 - 0x7fff85132fff  libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
    0x7fff85174000 - 0x7fff851b2ff7  libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x7fff851b3000 - 0x7fff85233fff  com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff85234000 - 0x7fff8524dff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
    0x7fff8527c000 - 0x7fff85297ff7  libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
    0x7fff85298000 - 0x7fff85369ff1  com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
    0x7fff8536a000 - 0x7fff85376ff3  com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
    0x7fff85377000 - 0x7fff853b9ff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
    0x7fff853bb000 - 0x7fff85451ff7  com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
    0x7fff85467000 - 0x7fff85479ff7  com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x7fff8548c000 - 0x7fff854bbfd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
    0x7fff854bc000 - 0x7fff854cfff7  com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
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    0x7fff85506000 - 0x7fff85559fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x7fff8555a000 - 0x7fff85707f27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
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    0x7fff8574e000 - 0x7fff85a84fff  com.apple.MediaToolbox (1.0 - 1273.49) <AB8ED666-6D15-3367-A033-F4A8AD33C4E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x7fff85a85000 - 0x7fff85a88fff  libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff85bf0000 - 0x7fff85da8ff3  libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
    0x7fff85da9000 - 0x7fff85edfff6  com.apple.WebKit (9537 - 9537.74.9) <CA0C0387-8A66-34D4-8B1C-F5CDDBDA76BB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff85fa0000 - 0x7fff85fdbfff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x7fff8616a000 - 0x7fff861d1ff7  com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
    0x7fff861d2000 - 0x7fff861fbfff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff861ff000 - 0x7fff8622bff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
    0x7fff8622e000 - 0x7fff86286ff7  com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
    0x7fff8628c000 - 0x7fff86428ff3  com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x7fff8bed9000 - 0x7fff8bef7ff7  com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
    0x7fff8bef8000 - 0x7fff8bf67ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff8bfdd000 - 0x7fff8c354ffa  com.apple.JavaScriptCore (9537 - 9537.74.4) <0942FE6B-3152-30FC-B92A-92A1C29C5295> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x7fff8c355000 - 0x7fff8c3aefff  libTIFF.dylib (1042) <51D02EEC-0D0C-34C1-91C8-D316473A3FEA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x7fff8c3af000 - 0x7fff8c438fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x7fff8c439000 - 0x7fff8cd58af3  com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff8cd59000 - 0x7fff8d02dfc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff8d02e000 - 0x7fff8d030ff3  libsystem_configuration.dylib (596.13) <B51C8C22-C455-36AC-952D-A319B6545884> /usr/lib/system/libsystem_configuration.dylib
    0x7fff8d595000 - 0x7fff8d597ffb  libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
    0x7fff8d598000 - 0x7fff8d5c2ff7  libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
    0x7fff8d5c3000 - 0x7fff8d64fff7  com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x7fff8d650000 - 0x7fff8d66bff7  libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
    0x7fff8d66c000 - 0x7fff8d672ff7  libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
    0x7fff8d673000 - 0x7fff8dbe3fff  com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x7fff8dbe4000 - 0x7fff8dbe5fff  liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
    0x7fff8e4aa000 - 0x7fff8e4b4fff  libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
    0x7fff8e4dd000 - 0x7fff8e4ebfff  com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x7fff8e4ec000 - 0x7fff8e5dbfff  libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x7fff8e5e8000 - 0x7fff8e60dff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff8e60e000 - 0x7fff8e63dfff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
    0x7fff8e68e000 - 0x7fff8e6a9ff7  libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff8e6e3000 - 0x7fff8e6e4fff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
    0x7fff8e6f2000 - 0x7fff8e6f6ff7  libsystem_stats.dylib (93.90.3) <1A55AF8A-B6C4-3163-B557-3AD25DA643A8> /usr/lib/system/libsystem_stats.dylib
    0x7fff8ea58000 - 0x7fff8ee8bffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
    0x7fff8ee8c000 - 0x7fff8efdfff7  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff8efe3000 - 0x7fff8f073fff  com.apple.Metadata (10.7.0 - 800.23) <BFEE576F-D779-300B-B685-26A3A008710A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x7fff8f074000 - 0x7fff8f13ffff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff8f140000 - 0x7fff8f140fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x7fff8f141000 - 0x7fff8f175fff  libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
    0x7fff8f176000 - 0x7fff8f181fff  libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
    0x7fff8f1bf000 - 0x7fff8f2a9fff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
    0x7fff8f2b3000 - 0x7fff8f2bdff7  com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x7fff8f2be000 - 0x7fff8f2bfff7  libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
    0x7fff8f52f000 - 0x7fff8f531fff  libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
    0x7fff8f557000 - 0x7fff8f63eff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
    0x7fff8f63f000 - 0x7fff8f640ff7  libsystem_sandbox.dylib (278.11) <5E5A6E09-33A9-391A-AB34-E57D93BB1551> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff8f836000 - 0x7fff8f841ff7  com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x7fff8f842000 - 0x7fff8f844fff  libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
    0x7fff8f845000 - 0x7fff8f84fff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
    0x7fff8f891000 - 0x7fff8f9c0fef  com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
    0x7fff8f9c1000 - 0x7fff8f9c3fff  com.apple.loginsupport (1.0 - 1) <4FBB283B-5BBD-3918-AC89-3A7286CFA145> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
    0x7fff8f9c4000 - 0x7fff8f9ebffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
    0x7fff8f9ec000 - 0x7fff8fa1cfff  com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
    0x7fff8fb84000 - 0x7fff8fb8bff3  libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
    0x7fff8fb8c000 - 0x7fff8fbd9ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x7fff8fbda000 - 0x7fff8fbdeff7  libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff8fbdf000 - 0x7fff8fc26fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x7fff8fe6e000 - 0x7fff8ff26ff7  com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x7fff90682000 - 0x7fff90867fff  com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff90868000 - 0x7fff90b66fff  com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff90bb5000 - 0x7fff90c10ffb  com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x7fff90c11000 - 0x7fff90c9aff7  libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
    0x7fff90c9b000 - 0x7fff90cc4ff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
    0x7fff90cc5000 - 0x7fff90f95ffc  com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x7fff90faf000 - 0x7fff90fb8fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x7fff91067000 - 0x7fff910b3ffe  com.apple.CoreMediaIO (407.0 - 4561) <BC8222A6-516C-380C-AB7D-DE78B23574DC> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x7fff910b4000 - 0x7fff910c1ff4  com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    0x7fff910c2000 - 0x7fff91128fff  com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x7fff9113c000 - 0x7fff9113fffc  com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x7fff91196000 - 0x7fff911fafff  com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x7fff911fb000 - 0x7fff9126efff  com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff91298000 - 0x7fff912a1ffb  com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff91911000 - 0x7fff91b59ff7  com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff91be2000 - 0x7fff91be9ff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
    0x7fff91bea000 - 0x7fff91beafff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x7fff91c16000 - 0x7fff91f00fff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff91f48000 - 0x7fff91f61ff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff91f62000 - 0x7fff91fa8fff  com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
    0x7fff91fa9000 - 0x7fff91fadfff  com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff91fae000 - 0x7fff91fb3fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x7fff91fb4000 - 0x7fff91fccff7  com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x7fff92062000 - 0x7fff92091ff5  com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x7fff92092000 - 0x7fff920d3fff  com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

     

    External Modification Summary:

      Calls made by other processes targeting this process:

    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0

      Calls made by this process:

    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

      Calls made by all processes on this machine:

    task_for_pid: 13460
    thread_create: 1
    thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=202.2M resident=113.7M(56%) swapped_out_or_unallocated=88.5M(44%)

    Writable regions: Total=1.0G written=1864K(0%) resident=2084K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)

     

    REGION TYPE                    VIRTUAL
    ===========                    =======
    CG shared images                  140K
    JS JIT generated code               8K
    JS JIT generated code (reserved)  1.0G    reserved VM address space (unallocated)
    Kernel Alloc Once                   8K
    MALLOC                           26.4M
    MALLOC (admin)                     32K
    STACK GUARD                      56.0M
    Stack                            9828K
    Stack (reserved)                  520K    reserved VM address space (unallocated)
    VM_ALLOCATE                       372K
    WebKit Malloc                    1232K
    __DATA                           24.2M
    __IMAGE                           528K
    __LINKEDIT                       65.7M
    __TEXT                          136.5M
    __UNICODE                         544K
    mapped file                      33.3M
    shared memory                       4K
    ===========                    =======
    TOTAL                             1.3G
    TOTAL, minus reserved VM space  354.6M

     

     

    Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST9250315ASG, 250.06 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS23N

    USB Device: Built-in iSight

    USB Device: Internal Memory Card Reader

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: IR Receiver

    USB Device: Apple Internal Keyboard / Trackpad

    Thunderbolt Bus:

  • by Linc Davis,

    Linc Davis Linc Davis May 6, 2014 7:10 PM in response to donh5family
    Level 10 (207,995 points)
    Applications
    May 6, 2014 7:10 PM in response to donh5family

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by donh5family,

    donh5family donh5family May 6, 2014 8:08 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 8:08 PM in response to Linc Davis

    In the safe mode, I was able to open the Mac App Store but Safari says Safari quit unexpectedly while using webCore plug-in.  The iMessage and mail app has the same message about a webCore plug-in.

  • by Linc Davis,

    Linc Davis Linc Davis May 6, 2014 8:40 PM in response to donh5family
    Level 10 (207,995 points)
    Applications
    May 6, 2014 8:40 PM in response to donh5family

    When you restarted as usual, did the App Store go back to crashing?

  • by donh5family,

    donh5family donh5family May 6, 2014 8:41 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 8:41 PM in response to Linc Davis

    It opened but nothing showed up in the Mac App Store.  It was a blank page.

  • by donh5family,

    donh5family donh5family May 6, 2014 8:57 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 8:57 PM in response to Linc Davis

    Can I delete the plug-in?

     

    /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framew ork/Versions/A/WebCore

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 6, 2014 9:31 PM in response to donh5family
    Level 10 (207,995 points)
    Applications
    May 6, 2014 9:31 PM in response to donh5family

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by donh5family,

    donh5family donh5family May 6, 2014 9:42 PM in response to Linc Davis
    Level 1 (0 points)
    May 6, 2014 9:42 PM in response to Linc Davis

    I really appreciate all of your help with this issue.  I will work on backing my computer up and follow your instructions.  I probably will not be able to do this until next week.  I will keep you posted.  Thanks.