MacBook Pro not sleeping

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Level 1

2 points

MacBook Pro not sleeping

My Macbook Pro (mid 2012, non retina) will not sleep: when I shut the lid it wil not fall asleep causing the battery to drain very quickly( yes I have checked all my power saving settings).

I downloaded EtreCheck and discovered I have a Kernel Extentsion named "com.protech.NoSleep". I installed "NoSleep" a while ago but then removed it using AppCleaner. Is the reason my MacBook won't sleep the Kernel Extension, and if so, how do I remove it?

Thankyou!

(EtreCheck Report Log)

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 1 day 4:6:49

Disk Information:

Crucial_CT480M500SSD1 disk0 : (480.1 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Mac OS (disk0s2) / [Startup]: 398.24 GB (65.99 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

Windows 7 (disk0s4) /Volumes/Windows 7: 81 GB (36.32 GB free)

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.protech.NoSleep (1.3.3 - SDK 10.8)

net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6)

com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6)

com.bresink.driver.BRESINKx86Monitoring (9.0)

com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.12)

com.ZTE.driver.ZTELTEUSBMassStorageFilter (5.0.1)

com.ZTE.driver.ZTELTEUSBCDCACMData (5.0.1)

com.zte.LTEdriver.cdc_usb_bus (1.0.2)

com.zte.LTEdriver.cdc_ecm_qmi (1.0.2)

Startup Items:

FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

Launch Daemons:

[System] com.paceap.eden.licensed.plist 3rd-Party support link

[System] PACESupport.plist 3rd-Party support link

User Login Items:

iTunesHelper

Caffeine

Internet Plug-ins:

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

BlueStacks Install Detector: Version: Unknown

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

3rd Party Preference Panes:

Flash Player 3rd-Party support link

FUSE for OS X (OSXFUSE) 3rd-Party support link

Shades Preferences 3rd-Party support link

Old Applications:

InterLok Helper: Version: 5.9.1 - SDK 10.4 3rd-Party support link

/Library/Application Support/PACE Anti-Piracy/InterLok Helper.app

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4

EpsonSuppliesTool4: Version: 8.76 - SDK 10.5 3rd-Party support link

Epson Printer Utility 4: Version: 8.76 - SDK 10.5 3rd-Party support link

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

Audacity: Version: 2.0.5.0 - SDK 10.4 3rd-Party support link

Mobile Broadband Manager: Version: 3.10 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Downloads

PDF_Merge: Version: 3.0.0 - SDK 10.4 3rd-Party support link

BatchImageResizer: Version: 1.5.7 - SDK 10.4 3rd-Party support link

Time Machine:

Time Machine not configured!

Top Processes by CPU:

8% Google Chrome

6% WindowServer

2% hidd

1% EtreCheck

0% aosnotifyd

Top Processes by Memory:

123 MB softwareupdated

98 MB Google Chrome

90 MB ocspd

49 MB Dock

46 MB Google Chrome Helper

Virtual Memory Information:

4.90 GB Free RAM

1.67 GB Active RAM

343 MB Inactive RAM

904 MB Wired RAM

1.51 GB Page-ins

0 B Page-outs

MacBook Pro, OS X Mavericks (10.9)

Posted on Apr 18, 2014 4:02 AM

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Answer 1

Best reply

clintonfrombirmingham

Level 7

30,100 points

Apr 18, 2014 4:20 AM in response to dippypants

AppCleaner really isn't very good at what it purports to do... go to the Mac App Store and download the free "EasyFind" and then search your hard drive for "nosleep" to see if you can find the kernel extension. There are only a handful of places that it can be hiding. When you find it, delete it and restart your Mac. It should go to sleep properly after that.

Clinton

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Answer 2

dippypants Author

Level 1

2 points

Apr 18, 2014 4:37 AM in response to clintonfrombirmingham

Thanks for the tip with easyfind. Sadly this did not fix my problem. I removed the remains of NoSleep but my computer continues to not fall asleep.

😐

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Answer 3

Apr 18, 2014 4:44 AM in response to dippypants

I'm not sure why your MacBook Pro is not sleeping - perhaps you should take it into your local Apple Store or an AASP and have them take a look at it.

One things for certain, though... you need to get rid of some of your start-up items!

Kernel Extensions:

com.protech.NoSleep (1.3.3 - SDK 10.8)

net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6)

com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6)

com.bresink.driver.BRESINKx86Monitoring (9.0)

com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.12)

com.ZTE.driver.ZTELTEUSBMassStorageFilter (5.0.1)

com.ZTE.driver.ZTELTEUSBCDCACMData (5.0.1)

com.zte.LTEdriver.cdc_usb_bus (1.0.2)

com.zte.LTEdriver.cdc_ecm_qmi (1.0.2)

Startup Items:

FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

Launch Daemons:

[System] com.paceap.eden.licensed.plist 3rd-Party support link

[System] PACESupport.plist 3rd-Party support link

You shouldn't need any of the PACE items, nor the FanControlDaemon (let the Mac decide when he fans should kick in and how fast they should run) and I've no idea what all those ZTE kexts are -> do you?

I don't know that that little bit of housekeeping will make any difference with the sleep issue... but you need to rid yourself of uneeded kexts.

Good luck,

Clinton

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Answer 4

Linc Davis

Level 10

209,547 points

Apr 18, 2014 1:10 PM in response to dippypants

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and (unless otherwise specified in this comment) I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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