My Safari internet browser is not working on my Macbook Pro. I am able to connect to wifi with my iPhone and I am able to use Facetime and Skype on my laptop, but can't open any internet windows. I do not have any other internet browser (like Firefox) downloaded on my computer. Any suggestions?
Do you have anti-virus software installed? If so, turn it off; better yet, remove it.
You have to get the awful AV programs out of the way to start a proper diagnosis.
I have Kaspersky Internet Security. So, I should turn that off?
Absolutely.
Okay, I turned it off and quit the program.
I restarted my computer, and Safari is still not working.
Any other suggestions?
Any other suggestions?
Yes. Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
I wish I could go to that website, but unfortunately my safari web browser doesn't work, meaning I can't go on the Internet. This is my problem- I can't even open an Internet window.
Do you have any suggestions for how to fix my Internet browser?
Does Safari work in a new or Guest user account ?.
If not, do you have access to email on it, to read these replies ?.
OS X Mavericks: About users, administrators, groups, and guests
Good point! Reboot the Mac while holding the SHIFT key; keep holding until you see a progress bar and/or a reference to "safe mode."
Now try launching Safari.
There are some Terminal commands that can help but they are a bit daunting.
As for getting another browser, you can ask a friend for help. You should be able to find the FireFox installer and put it on a thumb drive. Even from a Windows computer you can go to this page:
http://www.mozilla.org/en-US/firefox/all/
and get the Mac version for your county. Transfer the installer to a thumb drive and then use that to put Firefox on your Mac.
I tried logging in as guest and it still doesn't work.
The mail icon isn't working. Only Skype and FaceTime are working.
Do you have another computer or device to copy something from & send it to yourself in Skype ? .
If so, send a copy of this message, & then copy the line below, all the way from cd at the start, to .dmg at the end
cd desktop; curl -O https://download-installer.cdn.mozilla.net/pub/firefox/releases/28.0/mac/en-US/Firefox%2028.0.dmg
Open Terminal on your computer, (it's in /Applications/Utilities); paste in what you copied & press enter.
You should see a progress display, after which a copy of Firefox 28 should be on your Desktop. Open the Disk Image & drag Firefox to Applications. If Firefox works, it will be easier for you to proceed, just as Allan suggests.
Thank you so much for your suggestion. I had my friend download the Firefox file onto her computer, then transfered it onto mine via an USB. Firefox is now working.
What should I do with Safari? Just leave it? Or should I unistall it?
Excellent! Use Firefox to downlaod Etrecheck and post the report.
Safari Not Working
