HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update serverQ: What does message "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." mean? ... What does message "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." mean? more
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Helpful answers
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Aug 20, 2014 9:32 AM in response to StuRobby robmalvern,Nice One StuRob - I've just finished my feedback through i-Tunes also. I agree with you - some update has caused this.
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Aug 20, 2014 9:42 AM in response to robmalvernby saint nick,for what its worth- I haven't updated itunes for a while (ie its not the latest version) but have had various auto upgrades on a work laptop (windows) since the last time I tried to backup the iphone - so I guess that's where the problem lies?
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Aug 20, 2014 9:44 AM in response to jerryt13626by law46,Boosting this in the hope Apple relaese an update or something- this occured on both updated and non-updated itunes. Been searching for about an hour and nothing suggested is working for me.
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Aug 20, 2014 9:53 AM in response to law46by robmalvern,Agree - Apple need to jump on this very quickly. Currently having "salt rubbed into wounds" - my Co-Director currently using his Samsung Phone and Tablet to Sync seamlessly.
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Aug 20, 2014 10:10 AM in response to jerryt13626by Butterfly Jak,Ok, so I've just spent 1hr 40 mins on the phone to Apple, they tried everything, uninstalling itunes shutting down, reinstalling, uninstalling antivirus plus various others things and it's still not working, they think it's my PC, but I'm not totally convinced. It's been sent over to an engineer so I'm hoping I'll hear something tomorrow. Fingers x
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Aug 20, 2014 10:16 AM in response to Butterfly Jakby robmalvern,Nice One Jack - I'm with you - I'm not convinced it's the PC's of all the people currently experiencing this problem.
Fingers X the Engineers find a solution and not an excuse.
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Aug 20, 2014 10:19 AM in response to Butterfly Jakby law46,Thank you- I tried to do the same but was stuck in a queue for twenty minutes
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Aug 20, 2014 10:35 AM in response to robmalvernby wegras,My Win 8.1 started to do this today and PC became very sluggish
Fixed by removing iTunes et al and re-installing ,message now gone away and PC now working at normal speed
There is some recommendations that "WE " should all remove the 16/8/ 2014 Microsoft update, appearing in online PC journals .
Plan to find out if MS are also saying same
Very much doubt this is an Apple issue ,no Apple updates recently and with the comments about MS.............................
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Aug 20, 2014 10:38 AM in response to wegrasby wegras,Update just started coming up again ....curses
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Aug 20, 2014 10:54 AM in response to jerryt13626by law46,Was just about to post to say above didn't work for me again... contemplating reverting to a restore point, but not sure this would help any. Thoughts?
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Aug 20, 2014 11:15 AM in response to jerryt13626by lisaD-V,I also have this problem. Happened today after upgrade of iTunes. No issues in the past few weeks, just started now.
Would like to see a resolution. Nothing on my PC has changed except the iTunes update.
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Aug 20, 2014 11:28 AM in response to robmalvernby StuRob,Looking like this could be all down to August hotfixes rolled out by Microsoft... http://www.pcworld.com/article/2465631/microsoft-pulls-august-windows-update-aft er-crashes.html, I'm just trying the uninstall of all hotfixes from MS applied since August 16th (was on vacation before then) and see how things go from there...
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Aug 20, 2014 11:54 AM in response to StuRobby simonmaltby,I have had this problem today as well.
I sync every day. It worked yesterday but as of first thing this morning I got the error.
My wife's machine is doing the same as if my farther's at the other end of the UK.
There is clearly something wrong which we, as users, can do nothing about.
I run NOD32 anti virus but tried disabling that before trying my wife's machine.
There have not been any Microsoft updates today that i'm aware of.
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Aug 20, 2014 11:54 AM in response to StuRobby StuRob,Sadly, uninstallation of the MS hotfixes, on Windows 7, hasn't resolved the issue.
Time for the iTunes/MS support teams to earn their money and come up with a fix.