Can't download Mountain Lion from App Store

Question

Level 1

0 points

Hi.

I purchased Mountain Lion in February and am finally getting round to installing it on my Mac Pro (5,1).

I've redeemed it and it has now appeared in my purchases window. However, when I press download, it searches for a few seconds but will not download.

My broadband connection is fully working. Any suggestions would be appreciated.

Thanks

TR1976

Mac Pro (Mid 2010), Mac OS X (10.6.8)

Posted on Apr 18, 2014 9:20 AM

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Answer 1

Level 10

684,039 points

- Sign out of the App Store (in the Store menu)

- Quit the App Store

- In Finder - Go>Go to folder... (or Apple-shift-G)

- Paste in the following "~/Library/Caches/ "

- It will take you to a folder. Delete com.apple.appstore

- Launch the App Store. Sign in

Try resetting the App Store and Clearing Cookies.

Reset Learned from Old Toad

App Store support. There is troubleshooting and a contact link.

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Answer 2

Level 10

82,941 points

Before you install, please read this tip:

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