I have no service, it keep saying searching, my provider said to back up and then do a restore. I am trying to restore and it wants me to turn find my phone off. WHen I go into Icloud to do that and put my password in it says it cant deregister the iphone

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I have no service, it keep saying searching, my provider said to back up and then do a restore. I am trying to restore and it wants me to turn find my phone off. WHen I go into Icloud to do that and put my password in it says it cant deregister the iphone

I havent had service for a week now. It comes and goes and just keeps saying searching. The AT&T rep said to back up on computer and then do a restore of the iphone. When I go to restore it wants me to turn off the find my phone in icloud. I go to do that and it says it cant deregister the device??

iPhone 5, iOS 7.1

Posted on Apr 18, 2014 12:26 PM

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Answer 1

sterling r

Community Specialist

Apr 20, 2014 9:22 AM in response to Becklee21

Hello Becklee21,

It sounds like you are trying to restore your phone but are unable to turn off Find my iPhone to do so. If you have already backed up your phone to iTunes on your computer with the info from the article named:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766

I would try deleting the iCloud account from the phone altogether, then restoring the phone again.

On your iOS device’s Home screen, go to Settings > iCloud, then at the bottom of the screen, tap Delete Account.

iCloud: Change iCloud feature settings

http://support.apple.com/kb/PH2613

Thank you for using Apple Support Communities.

Take care,

Sterling

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