1 Reply Latest reply: Apr 20, 2014 12:19 PM by sterling r
AndyLown Level 1 Level 1 (0 points)

my computer freezes as as i try to add home sharing


iPod classic, Windows 7
  • sterling r Community Specialists Community Specialists (5,935 points)

    Hey there AndyLown,

     

    It sounds like iTunes is becoming unresponsive when you enable Home Sharing. I recommend the troubleshooting from the following article named:

     

    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

    http://support.apple.com/kb/ts1717

     

    Start here, and work your way to the other troubleshooting if you need it, in the article:

    Start iTunes in Safe Mode

    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.

    1. Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    2. Click Continue.
    3. See if the issue you're experiencing persists in Safe Mode.

    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling