TS3103: Mac OS X v10.6: Unable to receive POP mail after updating to 10.6.2

Learn about Mac OS X v10.6: Unable to receive POP mail after updating to 10.6.2
tiffers05

Q: Using Pop Mail; not receiving or sending emails

For some reason my PoP mail is not working even though everything says connected. I have had several friends send me "test" emails and nothing is coming through for the past couple of days.  Furthermore they are not receiving my emails even though the mail shows "sent."

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Apr 18, 2014 12:17 PM

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Q: Using Pop Mail; not receiving or sending emails

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  • by DonnaR,

    DonnaR DonnaR Apr 18, 2014 5:21 PM in response to tiffers05
    Level 1 (147 points)
    Mac OS X
    Apr 18, 2014 5:21 PM in response to tiffers05

    Have you tried taking all accounts offline (under the Mailbox menu) and then taking them all online again?

    Because you posted your question, I'm guessing you can get online, right?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Apr 18, 2014 5:32 PM in response to tiffers05
    Level 5 (5,741 points)
    Mac OS X
    Apr 18, 2014 5:32 PM in response to tiffers05

    It's possible you need to login and change your passwords. The recent Heartbleed bug has required many users to change their passwords. Regardless it's a good idea to change your passswords at least once a year for security.

     

    Open the Connection Doctor under Window when Mail is active.

     

    You should see green lights to show accounts are connected.

    You will see two entires for most accounts. One for sending (SMTP) and the other for receiving. iCloud accounts only show up as one entry.

    If you see a red light you can select to Show Details button to find why you are having problems connecting.

     

     

    Receiving is set in the main window for the account. Change your password then click out of the account to save.

     

    Sending password is set in Edit SMTP. Select the account from the list. Under Advanced, add the password.

     

    Note, sometimes you will find extra SMTP settings listed. Deleting an account does delete the SMTP settings. You can delete these.