Arlenefromns
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Q: I can't imessage one of my contacts.  Tried all of the online suggestions and nothing works.  Very frustrated

imessage on my 4s worked fine until about a week ago I lost connection with one of my contacts.  I've tried all of the online suggestions about how to fix it but nothing works....very frustrating.  Please help

iPhone 4S, iOS 6.1

Posted on Apr 18, 2014 12:19 PM

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Arlenefromns

Q: I can't imessage one of my contacts.  Tried all of the online suggestions and nothing works.  Very frustrated

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  • by sterling r,

    sterling r sterling r Apr 20, 2014 9:45 AM in response to Arlenefromns
    Community Specialists
    Apr 20, 2014 9:45 AM in response to Arlenefromns

    Hey there Arlene,

     

    It sounds like you are unable to send iMessages specifically to one contact. I would use these troubleshooting steps from the following article:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling