FaceTime on iPad keeps disconnecting

Why does my FaceTime disconnect when someone answers?

Posted on Apr 18, 2014 12:15 PM

Reply
1 reply

Apr 20, 2014 9:54 AM in response to Wlbeam

Hey there Wlbeam,


It sounds like your FaceTime app is disconnecting unexpectedly when the person you call answers the call. I recommend these troubleshooting steps from the article named:


iOS: Troubleshooting FaceTime

http://support.apple.com/kb/ts3367

Wi-Fi network issues


If the issue persists, quit FaceTime:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the phone and test the issue again:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


Thank you for using Apple Support Communities.

Regards,

Sterling

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FaceTime on iPad keeps disconnecting

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