Hi I am having trouble buying something that is in the app it keeps asking me for 2 sets of password and it keeps telling me it's wrong

Hi I am having trouble with purchasing an app that is in the app with the credit I have , it keeps asking me for passwords and I keep getting them wrong my new email is ***@Hotmail.com so I can not see the password .


<Email Edited by Host>

iPad

Posted on Apr 18, 2014 4:34 PM

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1 reply

Apr 18, 2014 11:19 PM in response to Dalitaarslanian

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).


Do you mean that you are being asked for your answers to your security questions ? If you do then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

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Hi I am having trouble buying something that is in the app it keeps asking me for 2 sets of password and it keeps telling me it's wrong

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