Purchased a refurbished MacBook and after 3 months Safari opens for 10-20 seconds, then crashes. Please help.
MacBook, Mac OS X (10.6.8)
The next time Safari crashes, please copy and paste the entire crash report in your Reply. That should reveal what the problem is so we can try and help you.
Without that report, it's like looking for a needle in a haystack.
I've copied the report on the computer that doesn't have internet access right now because I can't open safari.
Karin...
You mentioned that this is a refurbished Mac but your profile iindicates it has v10.6.8 installed. That's a very outdated Mac operating system.
So you didn't get this Mac from Apple directly?
I did not get it from Apple directly
See if you can troubleshoot by following the instructions here > Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
It may be a challenge to troubleshoot without an internet connection. Safari wont be able to open webpages to test.
Is there something I should look for specifically on the crash report that I can pass along to you?
That won't work, sorry.
Purchased a refurbished MacBook and after 3 months
Did this Mac ever have an internet connection?
Did you install anti virus software?
Yes, I did have an internet connection up until a week ago. I did not install anti virus software
The Mac is going to need an internet connection in order to troubleshoot.
Copy the crash report file onto a USB flash drive and then post it here from another computer.
One common cause for Safari crashes is installing some kind of browser extension or other software that modifies browser behavior (most commonly, this is done by adware).
First things first, choose Go to Folder from the Finder's Go menu and paste in the following path:
~/Library/Safari/Extensions/
What files are present in that folder?
Test in a new or Guest user account : that will narrow down the likely causes of your problem.
Do you have Mail working to read emails on the MacBook ?.
Mac OS X 10.6: Creating a guest user account
Look in the report for 'crashed thread' & note the text following : as here or here, where it says 'Crashed Thread: 2 WebCore: IconDatabase'
yours may be the same, or something completely different.
Process: Safari [673]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.10 (6534.59.10)
Build Info: WebBrowser-75345910~1
Code Type: X86 (Native)
Parent Process: launchd [88]
Date/Time: 2014-04-19 08:13:40.082 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 7380 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: F1F50040-1D98-400B-B76E-D17FA9A44CDB
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 2 WebCore: IconDatabase
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x999d3afa mach_msg_trap + 10
1 libSystem.B.dylib 0x999d4267 mach_msg + 68
2 com.apple.CoreFoundation 0x95fec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x95feb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95feb1f1 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x93b8ce04 RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x93b8cbb9 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x93b8ca3e
BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x9a099595 _DPSNextEvent + 847
9 com.apple.AppKit 0x9a098dd6 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10 com.apple.Safari.framework 0x93f19915 -[BrowserApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 189
11 com.apple.AppKit 0x9a05b1f3 -[NSApplication run] + 821
12 com.apple.AppKit 0x9a053289 NSApplicationMain + 574
13 com.apple.Safari.framework 0x940e5b28 SafariMain + 219
14 com.apple.Safari 0x00001f71 0x1000 + 3953
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x999fa382 kevent + 10
1 libSystem.B.dylib 0x999faa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x999f9f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x999f9cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x999f9781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x999f95c6 start_wqthread + 30
Thread 2 Crashed: WebCore: IconDatabase
0 com.apple.WebCore 0x91b854ab bool ***::HashTable<***::String,
std::pair<***::String, WebCore::PageURLRecord*>,
***::PairFirstExtractor<std::pair<***::String, WebCore::PageURLRecord*> >,
***::StringHash, ***::PairHashTraits<***::HashTraits<***::String>,
***::HashTraits<WebCore::PageURLRecord*> >, ***::HashTraits<***::String>
>::contains<***::IdentityHashTranslator<***::StringHash>, ***::String>
(***::String const&) const + 43
1 com.apple.WebCore 0x911f390e
WebCore::IconDatabase::pruneUnretainedIcons() + 350
2 com.apple.WebCore 0x911dc3dc
WebCore::IconDatabase::syncThreadMainLoop() + 364
3 com.apple.WebCore 0x911d9a39
WebCore::IconDatabase::iconDatabaseSyncThread() + 697
4 libSystem.B.dylib 0x99a01259 _pthread_start + 345
5 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x999d3afa mach_msg_trap + 10
1 libSystem.B.dylib 0x999d4267 mach_msg + 68
2 com.apple.QuartzCore 0x9685471c CA::Render::Server::server_thread
(void*) + 240
3 com.apple.QuartzCore 0x96895f89 thread_fun + 33
4 libSystem.B.dylib 0x99a01259 _pthread_start + 345
5 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x999d3afa mach_msg_trap + 10
1 libSystem.B.dylib 0x999d4267 mach_msg + 68
2 com.apple.CoreFoundation 0x95fec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x95feb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95feb1f1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x93671224 +[NSURLConnection
(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x936384c4 -[NSThread main] + 45
7 com.apple.Foundation 0x93638474 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x99a01259 _pthread_start + 345
9 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x999d3afa mach_msg_trap + 10
1 libSystem.B.dylib 0x999d4267 mach_msg + 68
2 com.apple.CoreFoundation 0x95fec2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x95feb3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x95feb1f1 CFRunLoopRunInMode + 97
5 com.apple.Safari.framework 0x9409aa9d
Safari::MessageRunLoop::runSingleRunLoopIteration() + 53
6 com.apple.Safari.framework 0x94099fcc
Safari::MessageRunLoop::threadBody() + 98
7 com.apple.Safari.framework 0x9409a00b
Safari::MessageRunLoop::threadCallback(void*) + 17
8 libSystem.B.dylib 0x99a01259 _pthread_start + 345
9 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 6: Safari: SnapshotStore
0 libSystem.B.dylib 0x99a01aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x99a0175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x99a033f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x96276fd1 ***::ThreadCondition::timedWait
(***::Mutex&, double) + 81
4 com.apple.Safari.framework 0x94117ecf
Safari::SnapshotStore::diskAccessThreadBody() + 133
5 com.apple.Safari.framework 0x9411809d
Safari::SnapshotStore::diskAccessThreadCallback(void*) + 17
6 libSystem.B.dylib 0x99a01259 _pthread_start + 345
7 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x99a01aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x99a0175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x99a033f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreVideo 0x96c536fe CVDisplayLink::runIOThread() +
1016
4 com.apple.CoreVideo 0x96c532ea startIOThread(void*) + 156
5 libSystem.B.dylib 0x99a01259 _pthread_start + 345
6 libSystem.B.dylib 0x99a010de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x999f9412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x999f99a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x999f95c6 start_wqthread + 30
Thread 2 crashed with X86 Thread State (32-bit):
eax: 0x000003ff ebx: 0x911f37c1 ecx: 0xffffffff edx: 0x00000000
edi: 0x00000001 esi: 0x0037e000 ebp: 0xb0226e18 esp: 0xb0226da0
ss: 0x0000001f efl: 0x00010206 eip: 0x91b854ab cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000010
Binary Images:
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<52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x98c81000 - 0x98d39feb libFontParser.dylib ??? (???)
<D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/
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<8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/
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Versions/A/ColorSync
0x99792000 - 0x997b6ff7 libJPEG.dylib ??? (???)
<50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/
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Versions/A/Resources/libJPEG.dylib
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SyndicationUI.framework/Versions/A/SyndicationUI
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<3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/
IOKit.framework/Versions/A/IOKit
0x99bd9000 - 0x99bedfe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DAE415-
0906BA1B78C9> /usr/lib/libbsm.0.dylib
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PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
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Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/
OpenScripting
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AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/
Carbon.framework/Versions/A/Carbon
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<596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/
PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
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F1DD56961C33> /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
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Versions/A/HIServices
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Versions/A/Resources/libRadiance.dylib
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<ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/
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Versions/C/AppKit
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(3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
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A/Resources/libFontRegistry.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???)
<2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 1.83
GHz, 2 GB, SMC 1.4f12
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros
5424: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD2500BEKT-75PVMT0, 232.89 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205,
0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229,
0x1d200000 / 2
Yes, mail is working
Use Finder - Go menu - Go to Folder... & copy/paste the following line, including the ~, then press the Go Button
~/Library/Safari
then select the WebpageIcons.db file & trash it. Do this while Safari is closed.
Thank you Andy! This worked!
Safari "quits unexpectedly"
