HT204621: Troubleshooting wireless mouse and keyboard issues

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Dharmendar

Q: after upgradingtoosx10.9.2mykeyboardspacebarkeyisnotworking

thespacebardoesnotwork

 

ihavetousethekeyboardviewer andclickspacebar

iMac, OS X Mavericks (10.9.2), keyboardspacebarproblem

Posted on Apr 18, 2014 5:23 PM

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Q: after upgradingtoosx10.9.2mykeyboardspacebarkeyisnotworking

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  • Helpful answers

  • by garirry,

    garirry garirry Apr 18, 2014 5:31 PM in response to Dharmendar
    Level 1 (40 points)
    Apr 18, 2014 5:31 PM in response to Dharmendar

    Try plugging the keyboard in another Mac, or try plugging another keyboard in the Mac. Also, it could just be the keyboard's fault, so try removing the space button and cleaning inside. Hope this helps.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 18, 2014 8:17 PM in response to Dharmendar
    Level 10 (207,978 points)
    Applications
    Apr 18, 2014 8:17 PM in response to Dharmendar

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

       

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by Dharmendar,

    Dharmendar Dharmendar Apr 18, 2014 10:08 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 18, 2014 10:08 PM in response to Linc Davis

    Hi Linc

    Itriedbothandnowiseemycapslockhasgotdisabledtoo

     

    1)Itriedtheguestuser==no=change

    createdatestuser=no=change

    2)safemode=no=change

     

    triedtocleankeyboardranthevaccumcleaneronceoverit.

    ihaveenabledthekeyboardviewerandnow

     

    i'vejustrealisedthecapslock-willnotwork.

    tabbuttonawwell

    `1234567890-~@#$%^&*()_+

    qwertyuiop[]\QWERTYUIOP{}|

    asdfghjkl;'

    ASDFGHJKL:"
    ZXCVBNM<>?

    zxcvbnm,./

     

    fxkeyaswell

    holdingdowntheoptionsbuttondown

    producesthefollowingcharacters

    `´¨ˆ˜

    commandworksfine

    arrowsworkfine

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 18, 2014 10:14 PM in response to Dharmendar
    Level 10 (207,978 points)
    Applications
    Apr 18, 2014 10:14 PM in response to Dharmendar

    Looks like you need a new keyboard.

  • by Dharmendar,

    Dharmendar Dharmendar Apr 18, 2014 10:23 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 18, 2014 10:23 PM in response to Linc Davis

    Thanks Linc.

     

    wouldthe upgrade have hadanythingtodowiththekeyboard

    seemstohavehappenedonlyaftertheupgrade...

     

    doyouknowofanyissueswithteh10.9.2update

  • by Linc Davis,

    Linc Davis Linc Davis Apr 18, 2014 11:24 PM in response to Dharmendar
    Level 10 (207,978 points)
    Applications
    Apr 18, 2014 11:24 PM in response to Dharmendar

    Thanks Linc

     

    How did you type that?

  • by Dharmendar,

    Dharmendar Dharmendar Apr 19, 2014 3:36 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 19, 2014 3:36 AM in response to Linc Davis

    using the show keyboard viewer feature

  • by Linc Davis,

    Linc Davis Linc Davis Apr 19, 2014 6:54 AM in response to Dharmendar
    Level 10 (207,978 points)
    Applications
    Apr 19, 2014 6:54 AM in response to Dharmendar

    Back up all data. Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. Type something in the address bar. If the keyboard now works, quit Safari and reinstall OS X. Otherwise replace the keyboard.