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cant get into Itunes, receiving error message

Can't get into Itunes Store- receiving error message - help

MacBook Pro, Mac OS X (10.5.5)

Posted on Apr 18, 2014 4:27 PM

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1 reply

Apr 20, 2014 8:30 AM in response to Wantthegooditunes

Hey Wantthegooditunes,


Thank you for using Apple Support Communities.

If you are having trouble connecting to the iTunes Store, take a look at this article.


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


Troubleshoot issues on a Mac

If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.

  • Update iTunes and Safari to the latest version.
  • If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
  • You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
  • If you're receiving a specific error message, follow these steps.
  • If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.


Have a nice day,

Mario

cant get into Itunes, receiving error message

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