HT201363: About Apple ID security questions

Learn about About Apple ID security questions
PVT Arias
Level 1 (0 points)

Q: How the **** do I find the option to change my security questions? I made these questions years ago & have not needed to answer them since.

I made my apple account years ago. I made the security questions years ago. And therefore I cannot remember the answers to the questions. I keep looking up how to change them & I keep finding the same page that tells me to choose "send rescure email", but that option does not exist at all. I repeatedly tried to remember the right answers & now I am locked out of my account for repeated failed attempts. I need to get into my account so some help would finally be appreciated.

Apple ID

Posted on Apr 19, 2014 8:50 AM

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PVT Arias

Q: How the **** do I find the option to change my security questions? I made these questions years ago & have not needed to answe ... more

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  • by Niel,

    Niel Niel Apr 19, 2014 8:53 AM in response to PVT Arias
    Level 10 (314,606 points)
    Mac OS X
    Apr 19, 2014 8:53 AM in response to PVT Arias

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

     

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

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