MAIL not receiving some email

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Level 1

43 points

MAIL not receiving some email

I am not receiving email from only certain Senders. From what I can tell, this started several months ago. I have the additional complication of having an AOL account as well as a .Me account accessed thru MAIL. BOTH are experiencing email loss from only certain senders. One of those is my wife who has the same MAC BOOK PRO, same version of Snow Leopard, and same set up for an AOL account accessed thru MAIL, thru the same ISP.

My MAIL Connection Dr shows BOTH accounts with a red dot stating LOG in to SMTP acct failed- Verify user name and Password, which coincidentally is the same notice I get from MAIL periodically. As far as I know, it is all correct, and I would assume, if it were NOT, I would not get ANY mail.

Anyone have any ideas? This whole SMTP and IMAP concept has me stumped, though I don't know if it is related to this. My MAIL vesion is 4.6.

MacBook Pro, Mac OS X (10.6.8), iLife '11; Microsoft Office fo MAC

Posted on Apr 19, 2014 9:05 AM

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Answer 1

Csound1

Level 9

59,973 points

Apr 19, 2014 9:28 AM in response to Al_Chance

Imap is incoming and SMTP is outgoing, so if you can receive but not send you have a problem with your Imap server.

Are both accounts suffering this from the same senders, or is it random?

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Answer 2

Al_Chance Author

Level 1

43 points

Apr 19, 2014 9:50 AM in response to Csound1

It's only Incoming from specific senders is all the feedback I have to date. One of my AOL-MAIL senders was subsequently able to (get thru) send me the Undeliverable mail notice he got back from the AOL Server. I reviewed it with AOL Tech who was not able to discern the cause. My AOL filters are OFF. Other senders get nothing back.

Since it is happening to both accounts, I suspect a MAIL problem.

My MobileMe IMAP acct. ends in "@mac.com" because that is my Apple ID which I have had since the .MAC days. My email address is @Me.com. My incoming server is "imap.mail.me.com."

My AOL IMAP acct is my AOL email ending in "@aol.com." The Incoming Server is "imap.aol.com."

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Answer 3

Csound1

Level 9

59,973 points

Apr 19, 2014 9:51 AM in response to Al_Chance

Check your mail at the iCloud and AOL websites, is it there?

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Answer 4

Csound1

Level 9

59,973 points

Apr 19, 2014 9:52 AM in response to Al_Chance

.

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Answer 5

Al_Chance Author

Level 1

43 points

Apr 19, 2014 9:53 AM in response to Csound1

Checked both. All the mail I am aware of, is there. If someone sent me something I did not get- it's not there same as on my Laptop.

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Answer 6

Csound1

Level 9

59,973 points

Apr 19, 2014 9:55 AM in response to Al_Chance

I'll ask again.

Is there mail on the website that you did not receive on the client, simple answer please.

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Answer 7

Al_Chance Author

Level 1

43 points

Apr 19, 2014 10:00 AM in response to Csound1

There are no additional emails on either website that are not on my Laptop MAIL. In other words, the missing emails are not found on the respective websites. Is that simple enough?

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Answer 8

Csound1

Level 9

59,973 points

Apr 19, 2014 10:15 AM in response to Al_Chance

So

Mail is not received at the iCloud or AOL servers from some people. Correct?

If the mail is not delivered to the server, the server can not supply it to the client either, I doubt that the problem lies with the mail client.

What if anything do the senders have in common?

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Answer 9

Al_Chance Author

Level 1

43 points

Apr 19, 2014 10:27 AM in response to Csound1

This will take some time to quantify.

But the most frequent sender, my wife, we have the MOST things alike- same type of computer (Mac Book Pro), same software (Snow Leopard), same ISP. We also live in the same house and use the same Router.

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Answer 10

Csound1

Level 9

59,973 points

Apr 19, 2014 10:30 AM in response to Al_Chance

No, that's not what I meant.

What do the senders have in common? anything?

Have you checked rules in force (at the website and on the client), and as you are using an old version of OS X I assume that you entered the iCloud mail accounts (iCloud mail) manually? could you provide the settings you are using?

My MAIL Connection Dr shows BOTH accounts with a red dot stating LOG in to SMTP acct failed- Verify user name and Password,

You're initial post states that Connection Doctor reported that the SMTP logins failed, that would stop you from sending mail, has it?

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Answer 11

Al_Chance Author

Level 1

43 points

Apr 19, 2014 11:38 AM in response to Csound1

It will take time to collect data from those senders.

No Rules on the iCloud website. Rules on my MacMail are to block specific senders (not of which are the ones who have complained to me). I had one which was where Subject = "hi" None of the emails to date had "hi" in the subject header.

My MobileMe IMAP acct. ends in "@mac.com" because that is my Apple ID which I have had since the .MAC days. My email address is @Me.com. My incoming server is "imap.mail.me.com."

My AOL IMAP acct is my AOL email ending in "@aol.com." The Incoming Server is "imap.aol.com."

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Answer 12

Al_Chance Author

Level 1

43 points

Apr 20, 2014 9:08 AM in response to Csound1

No problem sending email.

The receiving problem IS intermittant, as I will also at times receive email from same senders.

Thanks for all your time in trying to help me. I am beginning to lose hope.

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Answer 13

Csound1

Level 9

59,973 points

Apr 20, 2014 9:19 AM in response to Al_Chance

Instead of giving up run connection doctor (with details) and post a screenshot of the result here, your description currently does not match the symptons.

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