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jn_andrade

Q: How do i delete my iphone 4s from my account on apple ID? I change phones and i am not getting regular txt messages because somehow the messages are still sending through imessage which i no longer have.... I deleted my phone number from the account tho.

I change phones and i am not getting regular txt messages because somehow the messages are still sending through imessage which i no longer have.... I deleted my phone number from the account though as per instructiions from the phone carrier and is still not working...Any help?

iPhone 4S

Posted on Apr 19, 2014 9:36 AM

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Q: How do i delete my iphone 4s from my account on apple ID? I change phones and i am not getting regular txt messages because someho ... more

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  • by sterling r,

    sterling r sterling r Apr 21, 2014 9:37 AM in response to jn_andrade
    Community Specialists
    Apr 21, 2014 9:37 AM in response to jn_andrade

    Hello jn_andrade,

     

    It sounds like you are no longer getting text messages becuase your Apple ID is still using your phone number for iMessage. I would use these steps to unlink your phone number from your account:

     

     

    Unlink a phone number

    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:

    • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.

    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.

    From: iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

              http://support.apple.com/kb/ht5538

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling