iMac keeps freezing - kernel panics and other

Question

iMac keeps freezing - kernel panics and other

My iMac keeps freezing on me. Sometimes I get a notice that my computer experience a kernel panic and upon restart have the option of sending the info to Apple, other times it just feezes and I have to do a hard restart but get no prompts about the improper shutdown. This usually happens when I'm working in Adobe Premiere Pro and Adobe After Effects at the same time.

Am I just overloading the system? And if so, why would it allow me to do that? Shouldn't it just run really slowly or have one application freeze, not the entire system? This hasn't been a problem in the past, it just recently started happening more and more often. Do I need more Ram? That's pretty much the only thing I can upgrade. Here are my system specs, please let me know if you have any suggestions for things I can do to prevent this from happening again. Thank you!

iMac, OS X Mavericks (10.9)

Posted on Apr 19, 2014 11:54 AM

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Answer 1

SeaPapp

Level 7

26,486 points

Apr 19, 2014 2:28 PM in response to DarkForestFilms

Post a recent panic log and we'll see if we can figure it out http://support.apple.com/kb/HT2546?viewlocale=en_US

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Answer 2

baltwo

Level 9

62,362 points

Apr 19, 2014 4:07 PM in response to DarkForestFilms

Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See

OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

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Answer 3

Apr 22, 2014 10:02 AM in response to baltwo

Thanks for the replies. Baltwo I'll try running those test and see if they find anything.

Here's a recent Kernel panic log:

Anonymous UUID: 052529F7-3E96-7D93-EE57-F11E2985864C

Mon Apr 14 10:40:57 2014

panic(cpu 2 caller 0xffffff7fa3a4e241): NVRM[0/1:0:0]: Read Error 0x00100c80: CFG 0x11a310de 0x00100406 0xb0000000, BAR0 0x102c00000 0xffffff81faa66000 0x0e4230a2, D0, P2/4

Backtrace (CPU 2), Frame : Return Address

0xffffff803ae33450 : 0xffffff8023022fa9

0xffffff803ae334d0 : 0xffffff7fa3a4e241

0xffffff803ae33590 : 0xffffff7fa3b18106

0xffffff803ae335d0 : 0xffffff7fa3ce7b09

0xffffff803ae33640 : 0xffffff7fa3ce7938

0xffffff803ae336a0 : 0xffffff7fa3c8469e

0xffffff803ae33740 : 0xffffff7fa3c80fae

0xffffff803ae337e0 : 0xffffff7fa3c80af8

0xffffff803ae33840 : 0xffffff7fa3b670e8

0xffffff803ae338d0 : 0xffffff7fa3d30bae

0xffffff803ae33940 : 0xffffff7fa3d26b16

0xffffff803ae33a10 : 0xffffff7fa3d26edf

0xffffff803ae33a80 : 0xffffff7fa3b8bbbc

0xffffff803ae33bd0 : 0xffffff7fa3b8b5b1

0xffffff803ae33ce0 : 0xffffff7fa3b8f189

0xffffff803ae33d30 : 0xffffff7fa3d54bf3

0xffffff803ae33da0 : 0xffffff7fa3b8edb1

0xffffff803ae33e20 : 0xffffff7fa3a36aea

0xffffff803ae33ee0 : 0xffffff7fa3a04635

0xffffff803ae33f20 : 0xffffff802304a23a

0xffffff803ae33fb0 : 0xffffff80230d6ff7

Kernel Extensions in backtrace:

com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7fa39fe000->0xffffff7fa3c62fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fa36bb000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7fa39ee000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fa39ab000

com.apple.nvidia.driver.NVDAGK100Hal(8.2.4)[ACFCEA0C-4C80-36C0-8636-D10EE7D2DE1 7]@0xffffff7fa3c6d000->0xffffff7fa3e19fff

dependency: com.apple.nvidia.driver.NVDAResman(8.2.4)[3D591202-DD24-3441-925A-F6808ABDF185] @0xffffff7fa39fe000

dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fa36bb000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13C64

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x0000000022e00000

Kernel text base: 0xffffff8023000000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)

System uptime in nanoseconds: 163806849337921

last loaded kext at 17058727564: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7fa508d000, size 36864)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.Cycling74.driver.Soundflower 1.5.1

com.logmein.driver.LogMeInSoundDriver 1.0.3

com.promise.driver.stex 5.2.7

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.driver.AGPM 100.14.15

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.2.4

com.apple.driver.AppleMuxControl 3.4.35

com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10

com.apple.driver.AppleBacklight 170.3.5

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleIntelHD4000Graphics 8.2.4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.nvidia.NVDAStartup 8.2.4

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.AppleIntelFramebufferCapri 8.2.4

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.CoreStorageFsck 380

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.2.3f10

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.14

com.apple.nvidia.driver.NVDAGK100Hal 8.2.4

com.apple.nvidia.driver.NVDAResman 8.2.4

com.apple.driver.AppleGraphicsControl 3.4.35

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOSurface 91

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.CoreStorage 380

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOSCSIParallelFamily 3.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

System Profile:

Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 2.11f14

Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x85F7, 0x483634353155363746313630304700000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x85F7, 0x483634353155363746313630304700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

PCI Card: pci105a,8760, RAID Controller, Thunderbolt@192,0,0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@196,0,0

Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

USB Device: Rugged USB3-FW

USB Device: USB-SATA Bridge

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 23.4

Thunderbolt Device: Pegasus R-Series, Promise Technology, Inc., 1, 22.2

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Answer 4

SeaPapp

Level 7

26,486 points

Apr 22, 2014 11:01 AM in response to DarkForestFilms

Any of these could be likely suspects, remove them one at a time starting with the CUDA driver and test.

com.nvidia.CUDA 1.1.0

com.Cycling74.driver.Soundflower 1.5.1

com.logmein.driver.LogMeInSoundDriver 1.0.3

You should not need this driver either com.promise.driver.stex 5.2.7

Also you've upgraded your ram, what brand is the new ram? Try a Safe Boot http://support.apple.com/kb/HT1564

if it panics in safe mode that points to a hardware issue, often ram, if it doesn't that usually points to a software issue.

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Answer 5

Apr 23, 2014 11:21 AM in response to SeaPapp

Thanks Mike and baltwo. I'll try running the tests tomorrow to see what's up.

My new ram is from Other World Computing: http://eshop.macsales.com/shop/memory/iMac/2012_27/DDR3L

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