9 Replies Latest reply: Oct 18, 2014 7:55 AM by Wayne Henderson Branched to a new discussion.
KimberlyfromWI Level 1 Level 1 (0 points)

Recently when trying to call or recieve a call on my Mac using Face Time, it keeps failing. It'll ring, but nothing else. I did some Googling on the problem and wasn't able to locate an answer that worked for me. I've tried restarting my computer, creating a new FT account, and nothing. My WIFI connection is strong. Any idea on how to fix it? Also, I'm not super technologically capable , so a dummied down set of instructions would work best.

 

Thanks!

 

Kim


MacBook Pro (13-inch Early 2011)
  • jason269 Community Specialists Community Specialists (3,800 points)

    Hello, Kimberly. 

     

    Thank you for visiting Apple Support Communities.

     

    Here is an article that I would recommend going through when experiencing issues with FaceTime.

     

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

     

    Cheers,

     

    Jason H.

  • moosesmom Level 1 Level 1 (0 points)

    None of this helped me. I've had continuous inability for the last three days to connect with FaceTime on both my phone and my macbook pro. Both used to work fine, everything is updated, and nothing else has changed.

  • stedman1 Level 9 Level 9 (60,095 points)

    Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page. Some users have reported that Apple is aware of the issue. Sadly, we have to wait for Apple to provide some sort of update/fix. Be certain to leave feedback to express your feelings for Apple at the link below.

     

    http://www.apple.com/feedback/

  • asept Level 1 Level 1 (0 points)

    I am wondering if you ever found a way to resolve this issue. I am having trouble connecting to FaceTime. It fails on both my iPhone and Desktop.

    I tried updating the software, turning it off and on, registering new emails. I basically tried everything Apple Support suggests and have yet to be able to connect via facetime in over a month. Anyone else having the same issue?

  • Wayne Henderson Level 3 Level 3 (580 points)

    Still getting "FaceTime failed" after every attempt to connect.  FWIW, the ringer goes through in both directions, so it "knows" who I want to connect to.  Seems to fail the instant the receiving party hits "Accept".

  • Akini007 Level 1 Level 1 (0 points)

    I just experienced this issue on my itouch...the problem was that my date and time was incorrect so i set it to automatic in the General-Date &time settings...once it's automatic try calling again and your good

    P.s. Hope this helps

  • Akini007 Level 1 Level 1 (0 points)

    I just experienced this issue on my itouch...the problem was that my date and time was incorrect so i set it to automatic in the General-Date &time settings...once it's automatic try calling again and your good

    P.s. Hope this helps

  • Barry Rickert1 Level 1 Level 1 (5 points)

    What years are your Macs? Mine is 2009. No wifi just ethernet to my mac. iPad works great on wifi.

    Wondering if no wifi and older macs have an issue here?

  • Wayne Henderson Level 3 Level 3 (580 points)

    My issues were between a late 2011 15" Macbook Pro running Mavericks and a mid-2010 13" Macbook on Lion.  I had my daughter update to Mavericks and this did not change the situation.

     

    She discovered that removing her iPhone 4S from the network fixed the problem (she is using it as an iPod - no phone service or data plan).  As soon as she turned off her iPhone, we had no more problems getting the two laptops connected.  Go figure.