HT204448: About the OS X Mavericks v10.9.2 Update

Learn about About the OS X Mavericks v10.9.2 Update
landseastars

Q: Since installing OS X on my MacBook Pro, my system keeps shutting down and restarting. It happens in all the applications including Safari. Anyone else encountered this?

Since downloading the free OS X Mavericks update on my MacBook Pro, by system keeps shutting down and restarting, regardless of which application I am in. Anyone else having this issue?  Thanks,

MacBook Pro

Posted on Apr 19, 2014 2:18 PM

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Q: Since installing OS X on my MacBook Pro, my system keeps shutting down and restarting. It happens in all the applications includin ... more

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  • by Kappy,Solvedanswer

    Kappy Kappy Apr 19, 2014 2:20 PM in response to landseastars
    Level 10 (271,755 points)
    Desktops
    Apr 19, 2014 2:20 PM in response to landseastars

    Try these in order testing your system after each to see if it's back to normal:

     

    1. a. Resetting your Mac's PRAM and NVRAM

        b. Intel-based Macs: Resetting the System Management Controller (SMC)

     

    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:

     

         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

         computer and after the chime press and hold down the OPTION key until the boot manager

         screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

         Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

     

    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

  • by Barney-15E,

    Barney-15E Barney-15E Apr 19, 2014 8:38 PM in response to landseastars
    Level 9 (50,757 points)
    Mac OS X
    Apr 19, 2014 8:38 PM in response to landseastars

    If it is a kernel panic, please post one of the panic logs. You can find them in Console app listed under System Diagnostic Messages. If it didn't panic while in Safe Mode, the panic log might give us a clue as to what is causing the panics.

    http://support.apple.com/kb/TS4636

  • by landseastars,

    landseastars landseastars Apr 20, 2014 12:34 PM in response to landseastars
    Level 1 (0 points)
    Apr 20, 2014 12:34 PM in response to landseastars

    Thanks Kappy, following 1, 2 seems to have solved the problem. Also appreciated the info on kernel panic so I get what is causing the restarts.