User profile for user: Ocean20 Ocean20 User level: Level 6 13,727 points Apr 19, 2014 9:47 PM in response to danield.ayala RESET DEVICEHold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost). Show more Less Reply Link