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Help it doesn't give me the option. Forgot my answers

Hello. I am trying to reset my security questions but when clicking on the link it doesn't give me the option to send rescue email to reset questions only

iPad 2

Posted on Apr 19, 2014 11:58 PM

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1 reply

Apr 20, 2014 1:16 AM in response to helena43

If you aren't getting the reset link on your account on http://appleid.apple.com then you don't have a rescue email address (which is not the same thing as an alternate email address) on your account, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Help it doesn't give me the option. Forgot my answers

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