1 Reply Latest reply: Apr 20, 2014 1:57 AM by King_Penguin
Mme Insomnia Level 1 Level 1 (0 points)

I seem to have lost Part 1 of an audiobook, it disappeared whilst Part 2 was downloading. Part two took around a day to download. I have fast wifi. I DO NOT have access to a computer. I'm travelling for 6 wks and it's a real life line for me and I do not want to try and download any more just in case. I use an iPhone 5S with iOS 7.


iPhone 5s, iOS 7
  • King_Penguin Level 10 Level 10 (104,235 points)

    If it's not in the phone's Music app (and you've tried searching for it via the phone's spotlight search screen : pull down the centre of the homescreen and you should get a search field show at the top of the screen), and it doesn't show in the Downloads tab in the iTunes store app as still downloading, then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption